Shift Lead: Customer Service, Sales & Team Development

Leslie's; Scranton (Lackawanna County); On-site; USD 21,000 - 23,000; Full time

Job summary

Leslie’s in Scranton is seeking a Shift Lead 1 to support store performance, uphold customer service standards, sales plans, and merchandising objectives. You will learn best practices to train and develop a team and lead by example.

In this role you will collaborate with the General Manager on store operations, payroll, and expenses, help with merchandising and inventory, ensure safety, and open/close the store including daily bank deposits.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Experience leading a team is preferred.
• Valid driver's license and reliable transportation.
• Excellent communication and computer skills.
• Ability to pass required training within two months of hire.
• Minimum of one year retail experience or lead experience with training.
• Ability to lift 50 lbs.

Responsibilities

• Collaborate with the General Manager to learn store operations, sales plans, profit margins, payroll and all controllable expenses. (P&L)
• Perform water analysis and basic repairs.
• Increase commercial and residential sales and customer counts.
• Ensure that the team follows all safety protocols.
• Identify new talent to join the team.
• Maintain a clean, well merchandised, and welcoming environment.
• Assist with merchandising and inventory control.
• Open and close store responsibilities that may include the delivery of daily bank deposits.

Skills

Team leadership

Communication skills

Computer skills

Physical strength

Education

High School Diploma

Tools

Driver's license

Job description

Leslie’s in Scranton is seeking a Shift Lead 1 to support store performance, uphold customer service standards, sales plans, and merchandising objectives. You will learn best practices to train and develop a team and lead by example.

In this role you will collaborate with the General Manager on store operations, payroll, and expenses, help with merchandising and inventory, ensure safety, and open/close the store including daily bank deposits.