Shift Lead

Insomniacookies; Tuscaloosa (AL); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Flexible part-time schedules

Excellent training & mentorship

Job stability with growth

Growth/promotion opportunities

Fun team environment

Free cookies with every shift

Job summary

Insomniacookies in Tuscaloosa, AL is seeking a Shift Leader to captain bakery operations during day or night shifts. You will mentor the team, ensure high-quality products, and maintain smooth shift flow while upholding safety and cash handling standards.

The role emphasizes customer service, leadership by example, and the ability to lift up to 40 lbs. Flexible part-time schedules support a fun, fast-paced team environment.

Qualifications

• At least 1 year of customer service experience.
• Experience with POS systems.
• Excellent communication and time management.
• Outgoing, friendly and patient demeanor.
• Detail oriented and results driven.
• Ability to lead by example and motivate others.
• Able to lift up to 40 lbs.
• Must be 18+ and legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS experience

Communication

Time management

People skills

Lead by example

Lift 40 lbs

US work eligibility

18+ years old

Tools

POS software

Job description

As a Shift Leader at our UofA store located at 1130 University Blvd, Tuscaloosa AL 35401, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed