Shift Lead

Insomniacookies; Greenville (SC); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Flexible part‑time work schedules

Pay‑on‑Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability with a growing company

Growth opportunities

Fun team environment

Employee discount and cookies on shift

Job summary

Insomniacookies in Greenville, SC is hiring a Shift Leader to supervise daily bakery operations and lead the Cookie Crew during night and day shifts. You will deliver great guest service, manage tasks, and ensure safety and quality while working in a fun, fast-paced environment.

Join a growing brand with flexible part-time schedules, daily pay options, and opportunities for growth. You will be part of a tight-knit team at 8 East Broad St, contributing to an exciting store culture.

Qualifications

• At least 1 year of experience in a customer service focused role.
• Experience with Point of Sale systems.

Responsibilities

• Provide excellent customer service and high-quality products to guests throughout their experience.
• Support store leadership by maintaining operations during shift and coaching team members.
• Lead baking, cashiering, packaging, and cleaning tasks while guiding the cookie crew.

Skills

Customer service

POS systems

Communication

Time management

People skills

Leadership

Team motivation

Physical stamina

Tools

POS system experience

Job description

As a Shift Leader at our Greenville store located at 8 East Broad St, Greenville SC 29601, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed