Shift Lead

Insomniacookies; Charlottesville (VA); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Achievable growth opportunities

Employee discount and FREE cookies

Job summary

Insomniacookies is searching for a Shift Leader for our UVA store in Charlottesville. You'll lead the cookie crew, ensuring excellent customer service and operational efficiency during shifts. Your role involves interacting with customers, managing cash handling, and creating a fun team environment while overseeing daily bakery operations.

Qualifications include at least 1 year in customer service, POS experience, and strong leadership skills. Enjoy flexible part-time work schedules, paid vacation, and unique perks like Pay-on-Demand and employee discounts!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Must be 18 years or older to be employed.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership by maintaining operations during your shift.
• Manage cash handling and deposits.
• Provide a safe, clean working environment.

Skills

Customer service experience

Point of Sale systems

Outstanding communication skills

Time management

Leadership abilities

Ability to lift 40 lbs

Job description

Shift Leader at our UVA store located at 1409 University Ave, Charlottesville VA 22903, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SHIFT LEADER PERKS

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed