Shift Lead

Bonrue Orem; Orem (UT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Pooled tips

Leadership training

Cross-training

Flexible scheduling

Team culture

Growth opportunities

Job summary

Bonrue Bakery in Orem, Utah, is seeking a Shift Lead to join our fast-paced bakery team. This hybrid role blends hands-on service with coaching, overseeing shift flow, team communication, and brand standards from pastry case to cash drawer.

You’ll help keep operations smooth during opening, mid, and closing shifts, support FOH and BOH teams, and ensure quality and guest experience. This role suits a calm, proactive leader in a high-volume setting.

Qualifications

• 1–2 years of food service or hospitality experience.
• Confident leading a team and directing others under pressure.
• Detail-oriented and comfortable handling cash and shift reports.

Responsibilities

• Lead store operations during opening, mid, or closing shifts.
• Oversee cleanliness and maintain store standards.
• Coordinate FOH and BOH teams in real time and monitor guest experience.
• Assist training of new team members and reinforce brand expectations.
• Communicate wins and challenges to the General Manager.
• Maintain pace and professionalism from start to finish.

Skills

Food service experience

Team leadership

Cash handling

Education

Utah ServSafe certificate

Job description

Be the Calm in the Rush.

Bonrue Bakery

Who We Are

Bonrue Bakery is a fast-growing, chef-founded brand built on speed, precision, and soul. From our laminated pastries to our savory bakes, we serve high-volume guests without compromising craft. Our teams thrive on pace, pride, and positivity—and our Shift Leads are the steady hands that keep it all in sync.

If you’re a natural problem-solver, calm under pressure, and passionate about hospitality and team leadership, you might be the perfect fit.

The Role

As a Shift Lead, you’ll step into a hybrid role: part team member, part coach, part operator. You’ll run service alongside your team while overseeing shift flow, supporting team communication, and upholding Bonrue’s brand standards in every interaction-from the pastry case to the cash drawer.

What You’ll Do

• Lead store operations during opening, mid, or closing shifts
• Oversee all cleanliness including but not limited to dishwashing, sweeping, moping, etc.
• Support and direct FOH and BOH teams in real time
• Monitor product quality, speed of service, and guest experience
• Delegate tasks during service and keep team energy high
• Perform accurate cash drawer counts and support end-of-day financial procedures
• Execute shift checklists, oversee cleanliness, and ensure prep completion
• Assist in training new team members and reinforcing brand expectations
• Communicate wins, challenges, and team needs to the General Manager
• Handle shift-level decisions including guest recovery, break coverage, and role adjustments
• Maintain pace, presence, and professionalism from start to finish

Who You Are

You might be a great fit if you:

• Have 1-2 years of food service or hospitality experience
• Are confident leading a team and giving direction under pressure
• Know how to keep things clean, calm, and moving-no matter how busy
• Are detail-oriented and comfortable handling money and shift reports
• Love working with people and setting a positive tone
• Are punctual, reliable, and thrive in fast-paced settings
• Hold or are willing to obtain a Utah ServSafe certificate
• Are at least 18 years old and available for early mornings, weekends, or holidays

What We Offer

• Competitive hourly pay + pooled tips
• Leadership coaching and career development opportunities
• Cross-training in concierge, savory, bakery, and barista roles
• Flexible scheduling
• A team culture rooted in trust, pace, and hospitality
• The chance to grow with one of Utah’s fastest-growing bakery brands