Shift Lead

Banfield Pet Hospital; Oregon (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a forward-thinking veterinary hospital as a Shift Lead! In this pivotal role, you will balance leadership and hands-on responsibilities, ensuring that clients and pets receive exceptional care. You will guide a dedicated team, manage client flow, and foster effective communication across all levels of the hospital. With a commitment to quality and mutual support, this position offers an exciting opportunity to make a real difference in the lives of pets and their owners. If you have a passion for animal care and strong leadership skills, this role is perfect for you!

Qualifications

• Associate's degree or veterinary technician certification preferred.
• Two years experience required, with six months at Banfield preferred.

Responsibilities

• Coordinate paraprofessional staff and support hospital leadership.
• Perform duties of a veterinary assistant/technician.
• Ensure exceptional client service and hospital productivity.

Skills

Leadership

Priority Setting

Conflict Management

Customer Focus

Communication Skills

Problem Solving

Mathematical Ability

Organizational Ability

Education

Associate’s degree or veterinary technician certification

Two years of experience

Tools

Computer skills

Job description

The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.

ESSENTIAL RESPONSIBILITIES AND TASKS

The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.

Paraprofessional Responsibilities (approximately 80% of time):

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following:
1. Actively recruit new clients by promoting hospital services.
2. Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
3. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
4. Provide professional, efficient and exceptional service at all times.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
6. Assist incoming clients by completing the required documentation and entering all pet information and history in the computer.
7. Assist outgoing clients by providing all necessary instructions, information and invoices.
8. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
9. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician.
10. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques.
11. Assist with surgery as applicable.

Leadership Responsibilities (approximately 20% of time):

1. Assist Practice Manager in developing an efficient, productive hospital team.
2. Support Practice Manager in hospital labor management.
3. May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team.
4. Provide professional, efficient and exceptional client service.
5. Assist Practice Manager in creating an environment for quality veterinary care.
6. Foster an environment that engages associates.
7. Provide effective communication between associates, clients, hospital leadership and Central Team Support.
8. Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
9. Prepare whole team on cases scheduled for the day.
10. Train and mentor new paraprofessional associates.

THE FIVE PRINCIPLES

1. Quality – The consumer is our boss, quality is our work and value for money is our goal.
2. Responsibility – As individuals, we demand total responsibility from ourselves.
3. Mutuality – A mutual benefit is a shared benefit.
4. Efficiency – We use resources to the full, waste nothing.
5. Freedom – We need freedom to shape our future.

HIRING QUALIFICATIONS COMPETENCIES

1. Leadership
2. Priority Setting
3. Approachability
4. Conflict Management
5. Customer Focus
6. Communication Skills

CAPABILITIES AND EXPERIENCE (CAN DO)

1. Ability to multi-task.
2. Organizational ability.
3. Problem solving skills.
4. Intellectual ability.
5. Mathematical ability.
6. Computer skills.

ATTITUDES (WILL DO)

1. Initiative.
2. Integrity.
3. Cooperativeness.
4. Flexibility.
5. Independence.
6. Tolerance for Stress / Resiliency.

SPECIAL WORKING CONDITIONS

1. Ability to be confident around pets.
2. Client needs and work volume may often require more than 40 hours per week.
3. The noise level in the work environment is moderately high.
4. Ability to stand, walk, stoop, kneel, crouch, and climb.
5. Requires good hand-eye coordination.

EXPERIENCE, EDUCATION AND/OR TRAINING

Associate’s degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.

Two years experience required, with six months experience at Banfield preferred.

Prior supervisory experience preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.