Shift Lead

Fiesta Holdings, Inc.; Ohio; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Shift Lead who will support operations by ensuring customer satisfaction and managing team performance. The role requires strong problem-solving skills and the ability to work in a fast-paced environment. Candidates must be proactive and able to handle various responsibilities, including customer service and team training.

Qualifications

• Must be at least 18 years old.
• Pass background check and drug test.
• Reliable transportation required.

Responsibilities

• Execute the MIC Success Routine and ensure responsibilities are completed.
• Resolve customer complaints promptly, maintaining positive relations.
• Assist with profit and loss management through cash control.

Skills

Customer Service

Problem Solving

Teamwork

Initiative

Job description

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“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

Role

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities And Accountabilities

Ensuring Consistent Customer Satisfaction

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure employees present a neat, clean appearance and wear the company uniform.
• Prioritize customer needs and demonstrate this in your actions.
• Maintain food safety, quality, and order accuracy.
• Resolve customer complaints promptly, maintaining positive relations.
• Greet customers with a smile, politeness, and professionalism.
• Work with urgency and teamwork.
• Show enthusiasm and maintain good attendance.
• Understand and adhere to work schedules and timekeeping policies.
• Take initiative, be proactive, and stay active during shifts.
• Provide feedback and participate in training of team members.
• Handle conflicts constructively and collaborate with RGM for resolutions.

Act Like an Owner

• Assist with profit and loss management through cash control, inventory, and labor management.
• Oversee food preparation, rotation, and safety standards.
• Support facility maintenance and health standards.
• Perform additional duties as assigned by management.

Job Requirements and Essential Functions

• Preference for internal promotion from Hourly Champion.
• Must be at least 18 years old.
• Pass background check and drug test.
• Reliable transportation required.
• Basic math skills.
• Ability to stock, clean, lift up to 50 lbs, and perform physical tasks.
• Ability to manage and direct subordinate employees.
• Standing, walking, and physical activity for most of the shift.

This role typically involves 30+ hours per week, subject to operational needs. Duties and responsibilities may change with or without notice.