Shift Lead - Non-Driving

Desert de Oro Foods, Inc.; Town of Texas (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the food and beverages sector is seeking a dedicated Shift Lead to oversee operations and ensure exceptional customer service. This role involves running effective shifts, supporting team members, and maintaining high standards of food safety and quality. The ideal candidate will demonstrate leadership, initiative, and a commitment to customer satisfaction. With a focus on team collaboration and operational excellence, this full-time position offers a dynamic work environment where your contributions will directly impact the success of the team and the satisfaction of customers.

Qualifications

• Minimum age of 18, reliable transportation, and ability to lift 50 lbs.
• Pass background check and drug test, with basic math skills required.

Responsibilities

• Ensure customer satisfaction and maintain food safety standards.
• Act proactively and provide feedback to team members during shifts.

Skills

Customer Service

Problem Solving

Leadership

Basic Math Skills

Food Safety Standards

Job description

Join to apply for the Shift Lead - Non-Driving role at Desert de Oro Foods, Inc.

Support and Responsibilities

Support the RGM by running effective shifts independently. Take ownership of tasks, solve problems proactively, and assist team members as needed.

Key Responsibilities

1. Ensuring Customer Satisfaction:
   • Execute the MIC Success Routine, ensuring responsibilities related to People, Customers, and Service are completed.
   • Ensure Team Members complete their Shift Excellence tasks.
   • Maintain a neat appearance and wear the uniform.
   • Prioritize customer needs, ensure food safety, quality, and order accuracy.
   • Resolve customer complaints promptly and maintain positive relations.
   • Greet customers politely and work with urgency.
   • Collaborate with management and team members, demonstrating a positive attitude.
2. Attendance:
   • Report to work on time, in uniform, and ready for tasks. Notify management of absences.
   • Accurately record hours worked using the approved system.
3. Initiative and Leadership:
   • Act proactively, maintain high activity levels.
   • Provide feedback and participate in training of team members.
   • Handle conflicts constructively and assist with profit and loss management, inventory, and labor control.
   • Oversee proper food preparation, safety standards, and facility maintenance.
   • Perform other duties as assigned.

Job Requirements

• Minimum age: 18 years old.
• Pass background check and drug test.
• Reliable transportation.
• Basic math skills, ability to stock, oversee employees, and perform cleaning tasks.
• Physical ability to stand, walk, lift up to 50 lbs., and perform related tasks.

Additional Information

• Typically 30+ hours/week, hours may vary.
• Preference for internal promotion from Hourly Champion position.
• Employment type: Full-time, Mid-Senior level management role.
• Industry: Food & Beverages.