Shift Leader

Insomnia Cookies; DeKalb (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fun team as a Shift Leader in a rapidly growing bakery! You'll be at the forefront of operations, ensuring exceptional customer service and product quality while leading a passionate team. This role offers a unique opportunity to develop your leadership skills in a vibrant environment. Enjoy a hands-on position where you can make a real impact, all while working in a supportive atmosphere that values growth and mentorship. If you're ready to take charge and create memorable experiences for our guests, this is the perfect opportunity for you!

Benefits

Excellent training & mentorship

Job stability

Growth/promotion opportunities

Fun team environment

Qualifications

• 1+ year of experience in a customer service role.
• Ability to lead by example and motivate others.

Responsibilities

• Provide excellent customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Ensure a safe, clean working environment.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Leadership

Detail-oriented

Job description

As a Shift Leader at our Downtown Dekalb store located at 203 E. Lincoln Highway Dekalb, IL 60115, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" (and beyond) by predicting the flow of business and leading a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It will also mean taking pride in knowing that your leadership as an Insomniac contributes to a productive and fun night for your store!

*Pay rate: $17.00/hr.

*Excellent training & mentorship

*Job stability with a rapidly growing and reputable company

*Achievable growth/promotion opportunities

*Work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

1. Provide excellent customer service and quality products to all guests throughout their experience in our bakery.
2. Support store leadership by maintaining operations during your shift, communicating relevant information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching team members.
3. Ensure a safe, clean working environment for guests and staff, adhering to safe food handling practices.
4. Manage cash handling and deposits.

DESIRED SKILLS/EXPERIENCE:

1. At least 1 year of experience in a customer service role.
2. Experience with Point of Sale systems.
3. Outstanding communication, time management, and interpersonal skills.
4. Detail-oriented and results-driven.
5. Ability to lead by example and motivate others.
6. Ability to lift up to 40 lbs.
7. Legally eligible to work in the United States.
8. Must be 18 years or older to be employed.

About us:

Our goal is to help all candidates find great careers. The information you provide is secure and confidential.

We encourage you to apply directly for this job at the employer’s website.