Shift Lead

Papa John's International , Inc.; Jasper (GA); Híbrido; USD 30 000 - 36 000; Tempo integral

Resumo da oferta

Papa John’s International, Inc. is seeking a Shift Leader to supervise shifts and work areas in a Papa John’s restaurant, ensuring high quality products and outstanding customer service.

You will help drive restaurant profitability by executing company policies and procedures, managing operations, and maintaining compliance with laws and ethical business practices. You will oversee station guidelines, ensure accurate dough management, proper portioning, and adherence to product preparation

Qualificações

• Strong leadership and supervision skills across restaurant stations.
• Customer service orientation with the ability to handle customer needs and complaints.
• Ability to coordinate team scheduling and shift coverage to meet demand.

Responsabilidades

• Supervises shifts to ensure high quality products and customer service.
• Ensures compliance with company policies and all applicable laws; maintains safety and cleanliness.
• Exemplifies core values, stays adaptable and positive in a fast-paced environment.
• Ensures adequate shift coverage and provides immediate feedback to correct issues.
• Contributes to profit goals by following FOCUS system and managing inventory to minimize loss.

Conhecimentos

Leadership

Customer service

Team coordination

Food safety

Descrição da oferta de emprego

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.

• Consistently contributes to achieving the Company's product goal. Commits to meeting the needs and expectations of the restaurant's customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss.