Shift Lead

Crumbl Cookies Franchises; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Crumbl Cookies is seeking a Shift Lead (Supervisor) to manage a shift with a focus on leadership and customer service. This role reports to the general manager and supports daily operations, staffing, and performance tracking on the line.

Strong communication and a drive for excellence are essential; prior supervisory experience is a plus. This on-site position is ideal for someone who can lead by example and ensure smooth shift operations.

Qualifications

• Exceptional communication skills are required.
• Leadership experience is a plus.

Responsibilities

• Ensure employees reporting to you meet performance expectations.
• Effectively instructing other employees on the shift.
• Establish a safe, secure, and healthy work environment.
• Meet deadlines.
• Approve work hours.
• Maintain excellent customer service at all levels.

Skills

Leadership experience

Exceptional communication

Job description

Crumbl Cookies is seeking to fill a Shift Lead (Supervisor) position with fast skills to join our team.

A Shift Lead is someone who is in charge of managing one of your working shifts. Shift leads are responsible for completing the duties outlined in the “Baker” job description. Additionally, their duties revolve around direct reports to the general manager. A direct report provides and demonstrates task instructions, manages attendance, and measures key performance indicators. You should keep records and produce reports that will help to review the team’s performance.

Exceptional communication skills and a passion for excellence are necessary for success in this role. Previous leadership experience is a plus.

Shift Lead Responsibilities

• Ensure employees reporting to you meet performance expectations
• Effectively instructing other employees on the shift
• Establish a safe, secure, and healthy work environment
• Meet deadlines
• Approve work hours
• Maintain excellent customer service at all levels