Shift Lead

Crumbl Cookies | Cypress, Towne Lake, Memorial, Sugar Land and The Woodlands; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Crumbl Cookies in Houston is seeking a Shift Lead to help manage a shift and support the bakery team. This role involves directing team members, ensuring tasks are completed on time, and maintaining a safe and positive guest experience.

You will report to the general manager, keep records, monitor attendance, and review performance metrics. Excellent communication and a drive for excellence are essential; prior leadership is a plus and will be valued for coaching others and meeting deadlines.

Qualifications

• Exceptional communication skills and a passion for excellence are necessary for success in this role.
• Previous leadership experience is a plus.

Responsibilities

• Ensure employees reporting to you meet performance expectations
• Effectively instructing other employees on the shift
• Establish a safe, secure, and healthy work environment
• Meet deadlines
• Approve work hours
• Maintain excellent customer service at all levels

Skills

Leadership

Communication

Job description

Crumbl Cookiesis seeking to fill a Shift Lead (Supervisor) position with fast skills to join our team.

A Shift Lead is someone who is in charge of managing one of your working shifts. Shift leads are responsible for completing the duties outlined in the “Baker” job description. Additionally, their duties revolve around direct reports to the general manager. A direct report provides and demonstrates task instructions, manages attendance, and measures key performance indicators. You should keep records and produce reports that will help to review the team’s performance.

Exceptional communication skills and a passion for excellence are necessary for success in this role. Previous leadership experience is a plus.

Shift Lead Responsibilities

• Ensure employees reporting to you meet performance expectations
• Effectively instructing other employees on the shift
• Establish a safe, secure, and healthy work environment
• Meet deadlines
• Approve work hours
• Maintain excellent customer service at all levels