Shift Lead

Crumbl Cookies; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Cookies / Employee Discount

Flexible Schedule

Opportunity for leadership advancement

Great work Culture

Job summary

Crumbl Cookies is hiring immediately for a Shift Lead (Supervisor) with fast skills to join our team. A Shift Lead oversees quality control, training and management support, directing daily operations and guiding team members to meet standards.

The ideal candidate communicates clearly, manages time effectively and strives for excellence, delivering great customer service while coordinating with store leadership to meet deadlines and store goals.

Qualifications

• Excellent communication skills
• Strong time management abilities
• Passion for excellence and customer service

Responsibilities

• Giving instructions or orders to employees when needed
• Ensuring that the work environment is safe, secure and healthy
• Meeting deadlines and ensure quality
• Ensure great customer service at all levels
• Editing DoorDash orders
• DoorDash customer service issues
• Mentoring & assist in the training of new employees
• Cashing out the drawer without access to the safe
• Cash exchange with the other register
• Supporting management in any needed aspect
• Trained up on how to return product when necessary
• Fulfill and take catering orders, including call ahead orders

Skills

Communication skills

Time management

Leadership

Job description

Crumbl Cookiesis hiring immediately for Shift Lead (Supervisor) with fast skills to join our team.

A Shift Lead is someone who will oversee quality control, training and management support. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, and measuring key performance indicators.

To be successful in this role, you will need to have excellent communication skills, time management skills, and a passion for excellence.

Shift Lead Responsibilities:

• Giving instructions or orders to employees when needed.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines and ensure quality.
• Ensure great customer service at all levels.
• Editing DoorDash orders.
• DoorDash customer service issues
• Mentoring & assist in the training of new employees
• Cashing out the drawer without access to the safe
• Cash exchange with the other register
• Supporting management in any needed aspect
• Trained up on how to return product when necessary
• Fulfill and take catering orders, including call ahead orders

Benefits

• Free Cookies / Employee Discount
• Flexible Schedule
• Opportunity for leadership advancement
• Great work Culture