Shift Lead: Team Performance & Service Leader

Crumbl Cookies | Cypress, Towne Lake, Memorial, Sugar Land and The Woodlands; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Crumbl Cookies in Houston is seeking a Shift Lead to help manage a shift and support the bakery team. This role involves directing team members, ensuring tasks are completed on time, and maintaining a safe and positive guest experience.

You will report to the general manager, keep records, monitor attendance, and review performance metrics. Excellent communication and a drive for excellence are essential; prior leadership is a plus and will be valued for coaching others and meeting deadlines.

Qualifications

• Exceptional communication skills and a passion for excellence are necessary for success in this role.
• Previous leadership experience is a plus.

Responsibilities

• Ensure employees reporting to you meet performance expectations
• Effectively instructing other employees on the shift
• Establish a safe, secure, and healthy work environment
• Meet deadlines
• Approve work hours
• Maintain excellent customer service at all levels

Skills

Leadership

Communication

Job description

Crumbl Cookies in Houston is seeking a Shift Lead to help manage a shift and support the bakery team. This role involves directing team members, ensuring tasks are completed on time, and maintaining a safe and positive guest experience.

You will report to the general manager, keep records, monitor attendance, and review performance metrics. Excellent communication and a drive for excellence are essential; prior leadership is a plus and will be valued for coaching others and meeting deadlines.