Shift Lead

Insomniacookies; Champaign (IL); On-site; USD 20,664 - 23,419; Part time

Benefits offered by this job

Pay Rate: $15.75/hr

Flexible work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Growth/promotion opportunities

Employee discount and free cookies

Job summary

Insomniacookies is seeking a Shift Leader for its U of I store in Champaign, IL. The role involves providing exceptional customer service, managing store operations during shifts, and leading the cookie crew while ensuring quality and safety standards.

The ideal candidate will have at least 1 year of customer service experience and strong leadership skills. Enjoy flexibility in your part-time schedule along with perks such as paid time off and employee discounts. Join a fun, passionate team environment driving a cult brand in the cookie scene!

Qualifications

• Minimum of 1 year working in a customer service role.
• Outgoing and friendly demeanor is essential.
• Must be able to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Responsibilities

• Provide excellent customer service and quality products.
• Support store leadership during shifts.
• Delegate tasks and lead the cookie crew.
• Ensure a safe and clean working environment.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sale systems experience

Communication skills

Time management

Leadership skills

Detail-oriented

Job description

As a Shift Leader at our U of I store located at 502 E John St, Champaign IL 61820, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading insomniac brings productivity and a fun night to the store.

Some our sweet shift leader perks:

• Pay Rate: $15.75/hr.
• Flexible part‑time work schedules
• Pay‑on‑Demand (receive daily pay for shift earnings)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and free cookies with every shift!

What will I do as a shift leader?

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the cookie crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired skills/experience:

• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient demeanor.
• Detail focused and results‑oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, the brand’s flagship experience, "sweet‑easy", is headquartered in Philadelphia, Pa. Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible".