Shift Leade

Insomniacookies; Duluth (MN); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Starting pay

Flexible schedule

Pay on demand

Paid vacation & sick time

Mentorship

Pet insurance

Growth opportunities

Team environment

Employee cookies discount

Job summary

Insomnia Cookies is hiring a Shift Leader for our Duluth, MN store at 1016 Woodland Ave. You’ll captain the shift, lead the cookie crew, ensure excellent service, manage operations, and help maintain safety and quality.

This role offers starting pay of $15.00 per hour with flexible part-time schedules, daily pay option, vacation and sick time, mentorship, and growth opportunities in a lively team environment.

Qualifications

• At least 1 year of customer service experience.
• Point of sale systems experience.
• Strong communication and time management skills.
• Outgoing, friendly and patient demeanor.
• Ability to lead-by-example and motivate others.

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Skills

Customer service

Leadership

Communication

Time management

People skills

Detail oriented

Motivating others

Lift up to 40 lbs

Tools

POS systems

Job description

As a Shift Leader at our Duluth, MN store located at 1016 Woodland Ave Duluth, MN you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Starting pay $15.00/hr.
• Flexible part‑time work schedules
• Pay‑on‑Demand (get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and free cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept, and a rapidly‑growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”.