Shift Leader

Insomnia Cookies; Evanston (IL); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Flexible part-time work schedules

Excellent training & mentorship

Free cookies with every shift

Job summary

A popular cookie brand is seeking a Shift Leader for its Evanston location. In this role, you will lead operations during shifts, ensuring exceptional customer service and product quality. You will manage the Cookie Crew, prioritize tasks, and maintain a safe work environment. Ideal candidates will have customer service experience and strong communication skills. Positions offer flexibility, excellent training, and the chance for growth within the company. Join a fun team and enjoy free cookies with every shift!

Qualifications

• At least 1 year of customer service experience.
• Ability to lift up to 40 lbs.
• Must be legally eligible to work in the US.

Responsibilities

• Provide customer service and quality products.
• Maintain operations during shifts and assist in training.
• Delegate baking, cashiering, and cleaning tasks.
• Create a safe working environment.

Skills

Customer service

Point of Sales systems

Communication skills

Time management

Leadership

Detail focused

Job description

As a Shift Leader at our Evanston store located at 1725 Sherman IL 60201, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Pay rate: $16.00/hr.
• Flexible part-time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!