Shift Lead

Insomniacookies; Oxford (MS); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Flexible schedules

Pay on-demand

Paid vacation

Mentorship

Pet insurance

Job stability

Growth opportunities

Fun team environment

Employee discount

Free cookies

Job summary

Insomnia Cookies is seeking a Shift Leader for our Ole Miss store at 303 S Lamar Blvd. You’ll lead the cookie crew, ensure top-notch customer service, and manage shift operations while upholding food safety and store standards.

Ideal candidates show at least 1 year in customer service, familiarity with POS systems, and strong communication and leadership skills. Join a fun, growth‑minded team with flexible part‑time schedules and daily pay options.

Qualifications

• At least 1 year of experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.

Responsibilities

• Provide incredible customer service and quality products to guests throughout their experience in our bakeries.
• Support store leadership by maintaining operations during your shift and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew.

Skills

Customer service

Leadership

POS systems

Communication

Team motivation

Job description

As a Shift Leader at our Ole Miss store located at 303 S Lamar Blvd., you are the captain of our bakery day or night! You understand what it takes to ‘Own the Night’ (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Some of our sweet shift leader perks:

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What will I do as a shift leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired skills/experience:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so many…cookies…later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!