Shift Lead

Insomnia Cookies; Oxford (MS); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability with growth opportunities

Fun team environment

Employee discount and free cookies

Job summary

A national cookie company is looking for a Shift Leader for its Oxford location. The ideal candidate will lead a team to deliver exceptional customer service and manage bakery operations during shifts. Responsibilities include assigning tasks, ensuring safety standards, and providing mentorship to team members. The position offers flexible, part-time scheduling along with perks such as paid vacation and daily pay options. Candidates with customer service experience are encouraged to apply, especially those who thrive in a fast-paced environment.

Qualifications

• Minimum 1 year in customer service.
• Experience with Point of Sales systems.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide excellent customer service and high-quality products.
• Maintain operational efficiency during shifts.
• Delegate tasks to team members effectively.
• Ensure a safe and clean working environment.

Skills

Customer service

Point of Sales systems

Communication skills

Time-management

Leadership

Detail-oriented

Job description

As a Shift Leader at our Ole Miss store located at 303 S Lamar Blvd., you are the captain of our bakery day or night. You understand what it takes to “Own the Night” (and beyond) by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store.

Shift Leader Perks

• Flexible part‑time work schedules
• Pay‑on‑Demand (receive payment daily for your shift earnings)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift

What I will do as a Shift Leader

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment for guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer‑service focused role
• Experience with Point of Sales systemsOutstanding communication, time‑management and people skills
• Outgoing, friendly and patient
• Detail‑focused and results‑oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us: Insomnia Cookies was founded in a college dorm room by then‑student Seth Berkowitz. Fast‑forward 20 years and many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!