Shift Leader

Insomnia Cookies; Chicago (IL); On-site; USD 23,419; Part time

Benefits offered by this job

Pay rate: $17.00/hr

Flexible part-time work schedules

Excellent training & mentorship

Job stability

Growth/promotion opportunities

Fun team environment

FREE cookies with every shift!

Job summary

A popular cookie franchise is hiring a Shift Leader for their Wicker Park store in Chicago. In this role, you will provide excellent customer service, maintain operations during shifts, and lead the Cookie Crew while ensuring a fun and productive environment. Ideal candidates should have at least a year of experience in a customer service role and strong communication skills. Join a rapidly growing company and enjoy perks like free cookies with every shift.

Qualifications

• Minimum 1 year in a customer service role.
• Must be 18 years or older.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide exceptional customer service.
• Maintain operations during shifts.
• Delegate tasks to the Cookie Crew.
• Support training and coaching of team members.
• Ensure cleanliness and safety in the bakery.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management

People skills

Detail-oriented

Outgoing personality

Job description

As a Shift Leader at our Wicker Park store located at 1537 N Milwaukee Ave, Chicago Il, 60622, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS

• Pay rate: $17.00/hr
• Flexible part‑time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!