Shift Assistant

Aafes; Nellis Air Force Base Census-Designated Place (NV); Presencial; USD 47.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday Premium Pay (Double Pay)

Mass Transportation Reimbursement

Associate Transfer Program (ATP)

Paid Military Leave

Personal Accident Insurance

FMLA & Administrative Leave

Paid Parental Leave

Employee Assistance Program (EAP)

Descripción de la vacante

Aafes is seeking a Shift Supervisor to lead a team of Customer Experience Associates, drive sales goals, and deliver extraordinary customer experiences at the base store. You will plan daily workloads, create schedules, and model accountability to ensure outstanding service for DoD personnel and visitors.

Position requires adapting to technology, taking initiative, and mentoring staff while maintaining a welcoming atmosphere. On-site work with competitive benefits and opportunities for growth.

Formación

• Completion of high school or the equivalent.
• Retail experience.
• Demonstrated willingness and potential for additional responsibility.
• If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.

Responsabilidades

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

Conocimientos

Customer service

Team leadership

Problem solving

Communication

Educación

High school diploma or equivalent

Descripción del empleo

As a Shift Supervisor, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Shift Supervisor?

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives

Additional Qualifications/Requirements

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills

Previous retail supervisory experience preferred

We offer the following benefits for this position:

• Holiday Premium Pay (Double Pay)
• Mass Transportation Reimbursement
• Associate Transfer Program (ATP)
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Paid Parental Leave
• Employee Assistance Program (EAP)

*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

Job Qualifications

Completion of high school or the equivalent.

Retail experience.

Demonstrated willingness and potential for additional responsibility.

If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.

Additional Qualifications/Requirements

• MUST BE 21.
• MUST BE ABLE TO WORK NIGHTS AND WEEKENDS.
• MUST BE WILLING TO PUMP PROPANE.
• REQUIRED TO WORK HOLIDAYS.
• MAY BE REQUIRED TO DRIVE COMPANY VAN FOR MERCHANDISE PICKUP.