Starbucks Shift Supervisor

Aafes; Huntsville (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Shift differential/holiday pay

401K plan

Job summary

At Aafes on the Huntsville base, the Starbucks Shift Supervisor leads a team to deliver extraordinary customer experiences and meet sales goals. You will schedule workloads, deescalate issues, and empower associates to rectify customer concerns in a fast-paced food service environment.

The role emphasizes leadership, customer engagement, and accountability with benefits including medical, dental, and retirement plans. This position operates on-site with base access.

Qualifications

• Six months of restaurant or related food service operations experience. Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

Responsibilities

• Promote a positive team and customer-centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

Job description

As a Starbucks Shift Supervisor, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

• Promote a positive team and customer-centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

Six months of restaurant or related food service operations experience. Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

FACILITY OPERATING HOURS: THE SCHEDULE IS MONDAY THROUGH FRIDAY, WITH ROTATING SHIFTS FROM 5:30 A.M. TO 1:30 P.M. OR 8:30 A.M. TO 5:0 0 P.M. WEEKEND HOURS ARE 7:30 A.M. TO 3:00 P.M. ON SATURDAY AND SUNDAY.