Shelter Unit Supervisor

Endeavors; Albuquerque (NM); On-site; USD 42,000 - 52,000; Full time

Job summary

Endeavors in Albuquerque, NM seeks a Unit Lead to supervise shelter staff, ensure safety, and coordinate daily operations in a client-centered program. Responsibilities include supervising shifts, enforcing program rules, and documenting incidents and progress with strict adherence to agency policies.

The role requires 2+ years working with vulnerable populations and a valid driver's license, with daily vehicle use and travel to various locations as needed.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Supervise assigned staff from the start of the shift until relieved, without interruption from outside sources.
• Adhere to instructions provided by medical/clinical staff regarding each client and inform the administrator on duty of information affecting basic health and well-being.
• Ensure staff perform bed counts and headcount checks at minimum 30 minutes prior and document to provide direct supervision of clients.
• Effectively communicate behavioral expectations and program regulations to clients and enforce compliance with regulations and expectations by all clients assigned to the staff as per written orders by the Shelter Manager.
• Monitor and supervise a client's behavior on shelter activities, providing direction and re-direction when needed to ensure safety.
• Document all serious incidents, daily progress, changes in menus and activities completely, accurately in a timely manner and in compliance with agency policies and procedures.
• Escort clients safely to and from designated points as directed by administrator on duty.
• Frequent travels within shelter areas and escort clients between locations.
• Monitor staffing assignments to ensure staff-to-client ratio is maintained at all times.
• Model behaviors and social skills consistent with organization policies.
• Develop and maintain effective working relationships with personnel on other shifts to promote continuity of care.
• Plan, organize and supervise activities for clients according to daily activity schedule.
• Meet federal and state regulatory guidelines and standards applicable to this position.
• Update and maintain records regarding each client's clothing and personal items.
• Monitor, coordinate and delegate daily operations as needed throughout the shift.
• Maintain documentation required by this position and ensure documentation by administrator on duty and direct care staff are completed as required.
• Demonstrate exceptional customer service, placing child, family, veteran or client first to support our mission.

Skills

Customer service

Attendance

Communication

Education

High School Diploma or GED

Job description

Endeavors in Albuquerque, NM seeks a Unit Lead to supervise shelter staff, ensure safety, and coordinate daily operations in a client-centered program. Responsibilities include supervising shifts, enforcing program rules, and documenting incidents and progress with strict adherence to agency policies.

The role requires 2+ years working with vulnerable populations and a valid driver's license, with daily vehicle use and travel to various locations as needed.