Shelter Services Coordinator - Resident Support

Heading Home; Albuquerque (NM); On-site; USD 23,000 - 26,000; Full time

Job summary

Heading Home seeks a Social Services Assistant I in Albuquerque to coordinate shelter services and support residents with daily needs. You will help orient new residents, manage counts and files, and liaise with staff for transport and service delivery.

The role requires clear English communication, composure under pressure, and experience with homelessness or related challenges. Day shifts; CPR/First Aid training within 90 days preferred.

Qualifications

• Minimum: High School Diploma or GED.
• Practical experience in customer service or related field required.
• At least 1 year of experience with unhoused population preferred.
• Ability to communicate effectively orally and in writing in English.
• De-escalation, trauma-informed care, or similar training is highly desired.
• Must maintain composure under difficult situations.
• Strong attention to detail and organizational skills.
• Data entry and file management experience; proficiency with Word/Excel/PowerPoint/Outlook.

Responsibilities

• Coordinates social service activities and assists shelter residents with day-to-day needs.
• Supports shelter team in coordinating services and transportation if needed.
• Directs new residents to assigned spaces and orients them to the shelter.
• Maintains rapport with residents to ensure a safe, comfortable environment.
• Maintains resident counts and files documentation; communicates with supervisor and staff.
• Performs daily check-ins and monitors spaces with room/bed checks.
• Arranges cleaning, linen exchanges, and liaises for food delivery.
• Enforces resident policies and performs other duties as assigned.

Skills

Communication

Interpersonal skills

English proficiency

De-escalation

Trauma-informed care

Team collaboration

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Heading Home seeks a Social Services Assistant I in Albuquerque to coordinate shelter services and support residents with daily needs. You will help orient new residents, manage counts and files, and liaise with staff for transport and service delivery.

The role requires clear English communication, composure under pressure, and experience with homelessness or related challenges. Day shifts; CPR/First Aid training within 90 days preferred.