Shelter & TLP Operations Leader

Susan B. Anthony Project; Torrington (CT); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Paid time off and holidays

Medical, dental, and vision insurance

Flexible Spending Account (FSA)

Aflac supplemental insurance

403(b) retirement plan

Job summary

Susan B. Anthony Project in Torrington, CT is seeking a Shelter Manager to lead the Shelter and Transitional Living Program, supervise staff, and ensure high‑quality client support.

The role is full-time, exempt, on-site, with a schedule Monday‑Friday, 8:30am–4:30pm. You will oversee operations, participate in back-up rotation for 24/7 coverage, manage documentation, and coordinate with the Program Director and Human Resources on staff issues.

Qualifications

• Bachelor’s Degree or 3+ years management experience.
• Minimum of three years supervisory/management experience.
• Proficiency in Microsoft Office.
• Ability to work with other agencies and systems.
• Knowledge of counseling, social services/public speaking.
• Training-certification as DV/SA counselor per statute.
• Commitment to conflict resolution, positive communication, and team building.
• Valid driver’s license and insurance.
• Ability to lift and move 25 pounds.
• Ability to go up and down stairs throughout shift.
• Is an ambassador for Susan B. Anthony Project; participate in events and promotions.
• Patience and a sense of humor.

Responsibilities

• Directly supervise the Assistant Shelter Manager, shelter advocates, TLP advocate, and other assigned staff.
• Provide regular supervision, coaching, guidance, and performance feedback to assigned staff.
• Conduct employee performance evaluations and work with the Program Director and Human Resources regarding performance concerns.
• Ensure Shelter and TLP staff receive required orientation, training, coaching, and support.
• Supervise and collaborate with the Assistant Shelter Manager regarding daily Shelter operations.
• Oversee case management and client services provided by shelter staff and provide guidance on complex client situations.
• Provide direct shelter services and crisis line coverage as needed.
• Maintain statistics/records in database and contribute to reports.
• Oversee Shelter documentation and EmpowerDB compliance.
• Assist with shelter cleaning.
• Provide coverage on crisis line as needed.
• Provide backup coverage to advocates providing primary crisis line and shelter coverage.
• Supervise/coordinate Shelter and TLP maintenance walkthroughs.
• Oversee Shelter facility operations and ensure safety and cleanliness.
• Oversee TLP program and facility concerns and address needs.
• Communicate concerns to the Program Director.
• Assist with required statistics, records, and reports for compliance.
• Oversee shelter meetings, fire drills, safety inspections, and maintenance.
• In absence of Program Manager, be primary contact for Counseling/Advocacy Center Advocates.
• Assist with co-facilitating shelter/community groups.
• Maintain DV/SA certification and attend mandatory meetings.
• Comply with policies and perform other duties.

Skills

Supervision

Counseling knowledge

Public speaking

Conflict resolution

Education

Bachelor’s Degree or related management experience

Tools

Microsoft Office

Job description

Susan B. Anthony Project in Torrington, CT is seeking a Shelter Manager to lead the Shelter and Transitional Living Program, supervise staff, and ensure high‑quality client support.

The role is full-time, exempt, on-site, with a schedule Monday‑Friday, 8:30am–4:30pm. You will oversee operations, participate in back-up rotation for 24/7 coverage, manage documentation, and coordinate with the Program Director and Human Resources on staff issues.