Shelter Manager

Susan B. Anthony Project; Torrington (CT); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Paid time off and holidays

Medical, dental, and vision insurance

Flexible Spending Account (FSA)

Aflac supplemental insurance

403(b) retirement plan

Job summary

Susan B. Anthony Project in Torrington, CT is seeking a Shelter Manager to lead the Shelter and Transitional Living Program, supervise staff, and ensure high‑quality client support.

The role is full-time, exempt, on-site, with a schedule Monday‑Friday, 8:30am–4:30pm. You will oversee operations, participate in back-up rotation for 24/7 coverage, manage documentation, and coordinate with the Program Director and Human Resources on staff issues.

Qualifications

• Bachelor’s Degree or 3+ years management experience.
• Minimum of three years supervisory/management experience.
• Proficiency in Microsoft Office.
• Ability to work with other agencies and systems.
• Knowledge of counseling, social services/public speaking.
• Training-certification as DV/SA counselor per statute.
• Commitment to conflict resolution, positive communication, and team building.
• Valid driver’s license and insurance.
• Ability to lift and move 25 pounds.
• Ability to go up and down stairs throughout shift.
• Is an ambassador for Susan B. Anthony Project; participate in events and promotions.
• Patience and a sense of humor.

Responsibilities

• Directly supervise the Assistant Shelter Manager, shelter advocates, TLP advocate, and other assigned staff.
• Provide regular supervision, coaching, guidance, and performance feedback to assigned staff.
• Conduct employee performance evaluations and work with the Program Director and Human Resources regarding performance concerns.
• Ensure Shelter and TLP staff receive required orientation, training, coaching, and support.
• Supervise and collaborate with the Assistant Shelter Manager regarding daily Shelter operations.
• Oversee case management and client services provided by shelter staff and provide guidance on complex client situations.
• Provide direct shelter services and crisis line coverage as needed.
• Maintain statistics/records in database and contribute to reports.
• Oversee Shelter documentation and EmpowerDB compliance.
• Assist with shelter cleaning.
• Provide coverage on crisis line as needed.
• Provide backup coverage to advocates providing primary crisis line and shelter coverage.
• Supervise/coordinate Shelter and TLP maintenance walkthroughs.
• Oversee Shelter facility operations and ensure safety and cleanliness.
• Oversee TLP program and facility concerns and address needs.
• Communicate concerns to the Program Director.
• Assist with required statistics, records, and reports for compliance.
• Oversee shelter meetings, fire drills, safety inspections, and maintenance.
• In absence of Program Manager, be primary contact for Counseling/Advocacy Center Advocates.
• Assist with co-facilitating shelter/community groups.
• Maintain DV/SA certification and attend mandatory meetings.
• Comply with policies and perform other duties.

Skills

Supervision

Counseling knowledge

Public speaking

Conflict resolution

Education

Bachelor’s Degree or related management experience

Tools

Microsoft Office

Job description

Position Type: Full Time, Exempt

Schedule: Monday-Friday, 8:30am-4:30pm*

Location: On-Site, Shelter Location, Torrington, CT

Salary Range: $57,000-$65,000 annually, based on qualifications and experience

The Shelter Manager is responsible for the overall management and coordination of the Shelter and Transitional Living Program (TLP). This role supervises the Assistant Shelter Manager, shelter advocates, and other assigned staff; oversees staffing and scheduling and ensures the delivery of high-quality support to victims/survivors while providing direct client support as needed. The Shelter Manager also participates in the agency’s backup rotation schedule to help maintain 24/7 services during evenings, weekends, and holidays.

Responsibilities:

• Directly supervise the Assistant Shelter Manager, shelter advocates, TLP advocate, and other assigned staff
• Provide regular supervision, coaching, guidance, and performance feedback to assigned staff.
• Conduct employee performance evaluations and work with the Program Director and Human Resources regarding employee performance concerns, corrective action, attendance, and other employee relations matters as appropriate.
• Ensure Shelter and TLP staff receive required orientation, training, ongoing coaching, and support necessary to successfully perform their positions.
• Supervise and collaborate with the Assistant Shelter Manager regarding daily Shelter operations and delegate appropriate supervisory and operational responsibilities.
• Oversee case management and client services provided by shelter staff and provide guidance regarding complex or significant client situations. Assure policies, procedures, protocols and file compliance are being met in accordance with SBAP, CCADV, DSS and other funder contracts.
• Provide direct shelter services and crisis line coverage as needed.
• Maintain statistics/records in database as required. Complete or contribute to quarterly and annual reports as required.
• Oversee Shelter documentation and EmpowerDB compliance, ensuring entries are accurate, complete, and timely.
• Assist with shelter cleaning.
• Provide coverage on crisis line as needed.
• Provide backup coverage to advocates providing primary crisis line and shelter coverage.
• Supervise/coordinate Shelter and TLP maintenance walkthroughs.
• Oversee Shelter facility operations and work with the Assistant Shelter Manager to ensure the Shelter remains safe, clean, welcoming, and well maintained.
• Oversee TLP program and facility concerns and ensure identified needs are appropriately addressed.
• Communicate significant facility, safety, staffing, client, or program concerns to the Program Director.
• Assist with maintaining required statistics, records, and reports to support program compliance and monitoring
• Oversee and ensure required Shelter house meetings, fire drills, safety inspections, maintenance walkthroughs, and other operational requirements are completed and appropriately documented.
• In the absence of the Program Manager, serve as the primary point of contact for the Counseling/Advocacy Center Advocates and provide guidance and support with day-to-day client services and operational needs.
• Assist with co-facilitating shelter and community support groups as needed.
• Maintain DV/SA certification through required trainings and attend all mandatory meetings.
• Comply with Agency policies, confidentiality requirements, professional boundaries, and applicable program standards Perform other related duties as assigned to further the mission of the Agency.

Qualifications:

• Bachelor’s Degree or relevant management experience of 3+ years as may have been gained through college courses and relevant training, employment or volunteer experience
• Minimum of three (3) years of supervisory or management experience, including experience directly supervising staff.
• Proficiency in Microsoft Office platform.
  
• Ability to work with other agencies and systems.
• Knowledge of counseling, social services/public speaking.
• Training-certification as DV/SA counselor per statute.
• Commitment to practice conflict resolution, positive communication, and team building.
• Valid driver’s license and insurance.
• Ability to lift and move 25 pounds.
• Ability to go up and down stairs throughout shift.
• Ability to understand and incorporate political/system's perspective of domestic violence/sexual abuse issues into work.
• Is an ambassador for Susan B. Anthony Project. Participating in events, programs and promotions for awareness and advocacy
• Patience and a sense of humor.

*Employees who are required to be certified to provide direct service to clients under the CGS 52-146K and the managers to these employees, are considered essential personnel. Their classification as essential personnel requires coverage of critical crisis services and residential presence during all shifts; daytime, nights, overnights, weekends, holidays, storms and other emergency situations

Benefits:

• Paid time off and holidays
• Comprehensive medical, dental, and vision insurance
  
• Flexible Spending Account (FSA)
• Supplemental insurance options through Aflac
• 403(b) retirement savings plan

Learn more about our organization

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