Shelter Support Specialist — Part-Time

VOA Mid-States; Louisville (KY); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

EAP

Wellness Program

Medical Coverage

Dental Coverage

Vision Coverage

FSA

HSA

Short-Term Disability

Legal Plans

Competitive Pay

Company Life Insurance

403b with Match

Employee Discounts

Loan Forgiveness

PTO from Day One

Job summary

Volunteers of America Mid-States is seeking a Part-Time, Hourly, non-exempt Housing Support Technician for the Unity House Family Emergency Shelter in Louisville, KY. The role focuses on safety and security, front-desk operations, and responsive client support within homeless residential programs.

The ideal candidate has a high school diploma or GED, plus experience in crisis work or with low-income populations; CPR/First Aid certification within 30 days and background checks are required.

Qualifications

• The position requires a minimum of a high school diploma or GED.
• Two years of post-secondary education is preferred.
• Prior experience in a residential homeless program is required.
• Knowledge of crisis/low-income work is preferred.

Responsibilities

• Maintain facility operations in the absence of senior staff, including holiday coverage.
• Oversee front desk operations: phone, referrals, camera monitoring, intakes, and client requests.
• Ensure client adherence to VOA policies and house rules.
• Maintain chronological shift records and sign-in/out logs.
• Assist with drug screenings and initial intake paperwork for new families.
• Monitor supplies for restrooms and common areas; ensure cleanliness.
• Prepare facility for tours and assist in directing volunteers.
• Conduct hourly walkthroughs of facility and grounds; monitor client behavior.
• Complete required documentation and attend trainings as scheduled.
• Participate in team and staff meetings; monitor mealtimes.
• Assist in kitchen duties and provide transportation as assigned.
• Provide childcare and supervise playroom activities as assigned.
• Support PQI duties and provide limited case management assistance as needed.
• Observe safety hazards and report maintenance needs.

Skills

Crisis intervention

Safety-minded

Customer service

Documentation

Front desk operations

Education

High school diploma or GED

Two years post-secondary education preferred

Job description

Volunteers of America Mid-States is seeking a Part-Time, Hourly, non-exempt Housing Support Technician for the Unity House Family Emergency Shelter in Louisville, KY. The role focuses on safety and security, front-desk operations, and responsive client support within homeless residential programs.

The ideal candidate has a high school diploma or GED, plus experience in crisis work or with low-income populations; CPR/First Aid certification within 30 days and background checks are required.