Shelter Support Specialist

CENTRAL ARIZONA SHELTER SERVICES INC; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

CENTRAL ARIZONA SHELTER SERVICES INC in Phoenix is seeking a shelter support staffer to maintain a safe, orderly, and caring environment while assisting individuals with daily needs and providing community resources to help them access permanent housing. This is an active and fast-paced role.

The role requires excellent organizational and communication skills, data entry in HMIS, and collaboration with shelter teams to ensure safety, health, and smooth operations across shifts.

Qualifications

• Minimum age of 18 and equivalent education.
• High school diploma or equivalent.
• Ability to obtain Arizona Level One Fingerprint Clearance Card.
• Proficiency in data entry and basic computer skills.

Responsibilities

• Provide direct client support with excellent customer service to clients, volunteers, donors, and vendors.
• Complete new client intakes and explain agency rules; tour around campus.
• Attend to client needs, answer questions, resolve problems and escalate when necessary.
• Enter relevant data in HMIS and maintain client files.
• Maintain a clean, organized work area and assist with supplies and meals.
• Coordinate with leadership on safety concerns and maintenance needs.
• Escalate urgent client and facility issues to leadership.

Skills

Excellent organizational skills

Excellent written and verbal comms

Flexible and able to manage multiple‑h

Education

High school diploma or equivalent

State of Arizona Level One Fingerprint Clearance Card

Tools

Microsoft Word

Excel

Job description

CENTRAL ARIZONA SHELTER SERVICES INC in Phoenix is seeking a shelter support staffer to maintain a safe, orderly, and caring environment while assisting individuals with daily needs and providing community resources to help them access permanent housing. This is an active and fast-paced role.

The role requires excellent organizational and communication skills, data entry in HMIS, and collaboration with shelter teams to ensure safety, health, and smooth operations across shifts.