Shelter Supervisor - William Booth Center

The Salvation Army Southern California; Seattle (WA); On-site; USD 31,299 - 44,578; Full time

Benefits offered by this job

Paid holidays

Vacation time

Sick leave

Medical, vision, and dental insurance

Employer-funded retirement plans

Parental leave

Job summary

The Salvation Army Southern California is seeking a full-time supervisor at the William Booth Center in Seattle. This role includes providing supervision to Shelter Support Staff, assisting in hiring processes, and ensuring quality care for residents facing personal crises.

Candidates should have a high school diploma, supervisory experience, and a strong background in customer service, particularly with individuals experiencing homelessness. A comprehensive benefits package is available for full-time employees.

Qualifications

• Minimum 1 year of experience in public contact/customer service.
• 1 year of supervisory experience.
• Experience working with individuals experiencing homelessness in a shelter/residential program.

Responsibilities

• Provide direct supervision of Shelter Support Staff.
• Assist in hiring shelter staff as needed.
• Attend and participate in all staff meetings.
• Conduct staff meetings for shelter program staff.
• Provide policy and procedure guidance to Shelter Support Staff.
• Provide supportive care to residents experiencing personal crises.

Skills

Customer service experience

Supervisory skills

Trauma-Informed Care understanding

Conflict resolution

Education

High school diploma or GED

Job description

Location

William Booth Center (811 Maynard Ave S, Seattle, WA 98134)

Schedule

Tuesday-Saturday, 10:00pm-6:30am

Pay

$27.54/hour

Status

Regular Full-Time/Non-Exempt

Responsibilities

• Provide direct supervision of Shelter Support Staff in coordination with the Assistant Director of WBC.
• Assist as needed in the hiring of permanent, temporary, and on-call shelter staff.
• Attend and participate in all staff meetings.
• Conduct staff meetings for WBC’s shelter program staff.
• Provide policy and procedure guidance to Shelter Support Staff.
• Provide supportive care to residents experiencing personal crises.

Education & Experience

• High school diploma or GED.
• Minimum 1 year of experience in public contact/customer service.
• 1 year of supervisory experience.
• Experience working with individuals experiencing homelessness in a shelter/residential program.
• Experience with and understanding of Trauma-Informed Care, Mental Health First Aid, and conflict resolution.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

Benefits

• A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
• Health Insurance: Low bi-weekly premiums for employee-only coverage. Options include Kaiser HMO (within Kaiser service area) or Anthem EPO/PPO (outside Kaiser area). Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO.
• Life and Voluntary Options: Employer-paid life insurance; voluntary supplemental life, short-term and long-term disability plans available.
• Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution) 50% vested at five years of eligible service; optional 403(b).
• Parental Leave: 40 hours of paid leave for qualifying events.
• Sick Leave: 12 days per year, accrues from day one; eligible after three months of service.
• Paid Vacation: Two weeks (non-exempt) or four weeks (exempt) per year, accrues from day one; use after six months of service.
• Paid Holidays: 13 designated holidays + 1 floating holiday per year.