Shelter Support Staff - Harborview Hall

The Salvation Army Southern California; Seattle (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plan

Parental leave

Sick leave

Paid vacation

Paid holidays

Job summary

The Salvation Army Southern California in Seattle is hiring Shelter Support Staff to manage client intakes, interviews, and data processing for the King County Shelter Program. You will work closely with shelter participants to provide basic needs and de‑escalate incidents.

The role requires in-person work at Harborview Hall with a Thursday–Monday, 2:00pm–10:30pm schedule, at a pay rate of $25.05 per hour. It is Regular Full-Time/Non-Exempt with generous benefits including holidays, vacation,

Qualifications

• HS Diploma or GED is required.
• Minimum of 6 months experience in public contact/customer service.
• Experience in social service shelter/residential is preferred.
• WA Driver’s License preferred.

Responsibilities

• Handle crisis calls and provide information and referrals.
• Assist residents to maintain a safe environment and enforce rules.
• Conduct periodic safety inspections and identify hazards or needed repairs.
• Respond to emergencies following policy guidelines.
• Conduct client intakes and departure processes per policy.

Skills

Public contact

Customer service

Education

HS Diploma or GED

Job description

Location: Harborview Hall (326 9th Ave, Seattle, WA 98104)
Schedule: Thursday-Monday, 2:00pm-10:30pm
Pay: $25.05/hour
Status: Regular Full-Time/Non-Exempt

• Applicants must be available for in-person interviews in Seattle, WA.

The Shelter Support Staff are responsible for completion of various assigned tasks including, but not limited to scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Support Staff works closely with participants of the King County Shelter Program. Whether providing basic needs, services, or de‑escalating negative client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor, or designated assistant.

Duties & Responsibilities

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service
• Provide assistance to residents to ensure a safe environment, to include compliance with rules and
• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, ) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as
• Provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Conduct client intakes and departure processes, as required by department policy.
• Provide orientation, support, and supervision to
• Assist with the orientation and training of new staff, volunteers, and
• Work cooperatively with other Salvation Army staff and
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive
• Participate in staff
• Maintain case records and required forms and reports in prescribed
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, snacks for guests, when
• General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned.
• Work with Janitorial staff as assigned.
• Perform other duties as requested.

Education & Experience

• HS Diploma or GED
• Minimum of 6 months experience in public contact/customer service
• Experience in social service shelter / residential preferred
• WA Driver’s License preferred

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance

Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options

An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans

Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave

The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave

12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays

13 designated holidays + 1 floating holiday per year

The Salvation Army

an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.