Shelter Support Staff - Harborview Hall

Salvation Army Tucson; Seattle, Northern (WA, KY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Sick time

Medical, vision, and dental insurance

Life insurance

Retirement plans

Parental leave

Job summary

The Salvation Army seeks Shelter Support Staff to help operate the King County Shelter program in Seattle. You will handle client intakes, crisis response, and daily facility oversight, ensuring safety and compliance with program rules.

Responsibilities include crisis intervention, coordination with partners, staff supervision support, and maintaining accurate records. Candidates should have a HS diploma or GED and experience in public-facing roles; WA driver’s license preferred.

Qualifications

• Six months minimum experience in public contact or customer service.
• Experience in a social service shelter or residential setting preferred.
• A valid WA driver’s license is preferred.

Responsibilities

• Respond to crisis and inquiry calls with support, information and referrals.
• Assist residents to maintain a safe environment and enforce house rules.
• Perform periodic facility inspections and address hazards or issues.
• Respond to emergencies and involve police, fire or medical as needed.
• Conduct client intakes and departure processes per policy.
• Provide orientation and training support to staff and volunteers.
• Collaborate with Salvation Army staff and community partners.
• Maintain case records and required forms accurately.

Skills

Public contact

Customer service

Interpersonal skills

Education

HS Diploma or GED

WA Driver’s License preferred

Job description

King County Shelters
Seattle, WA 98134, USA

Description

Location: Harborview Hall (326 9th Ave, Seattle, WA 98104)

Schedule: Thursday-Monday, 2:00pm-10:30pm

Pay:$25.05/hour

Status: Regular Full-Time/Non-Exempt

*Applicants must be available for in-person interviews in Seattle, WA.

The Shelter Support Staff are responsible for completion of various assigned tasks including, but not limited to scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Support Staff works closely with participants of the King County Shelter Program. Whether providing basic needs, services, or de‑escalating negative client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor, or designated assistant.

Duties & Responsibilities

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service
• Provide assistance to residents to ensure a safe environment, to include compliance with rules and
• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, ) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as
• Provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Conduct client intakes and departure processes, as required by department policy.
• Provide orientation, support, and supervision to
• Assist with the orientation and training of new staff, volunteers, and
• Work cooperatively with other Salvation Army staff and
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive
• Participate in staff
• Maintain case records and required forms and reports in prescribed
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, snacks for guests, when
• General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned.
• Work with Janitorial staff as assigned.
• Perform other duties as requested.

Education & Experience

• HS Diploma or GED
• Minimum of 6 months experience in public contact/customer service
• Experience in social service shelter / residential preferred
• WA Driver’s License preferred

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi‑weekly premiums for employee‑only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.

Retirement Plans: Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee‑funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non‑exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.