Shelter Supervisor - William Booth Center

Salvation Army Tucson; Seattle (WA); On-site; USD 30,686 - 43,704; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Retirement plans

Job summary

The Salvation Army Tucson is hiring a Shelter Supervisor for the William Booth Center in Seattle, WA. This full-time position involves supervising the front desk operations, staff training, and providing support to shelter residents.

Candidates should have supervisory experience and be prepared for in-person interviews in Seattle. The role offers a comprehensive benefits package, including health insurance, retirement plans, and generous paid leave.

Qualifications

• Minimum 1 year of experience in public contact/customer service.
• 1 year of supervisory experience.
• Experience working with individuals experiencing homelessness in a shelter/residential program.

Responsibilities

• Provide direct supervision of Shelter Support Staff.
• Assist in the hiring of permanent, temporary, and on-call shelter staff.
• Conduct staff meetings for WBC’s shelter program staff.
• Provide policy and procedure guidance to Shelter Support Staff.
• Provide supportive care to residents experiencing personal crises.

Skills

Supervisory experience

Public contact/customer service

Trauma-Informed Care

Conflict resolution

Mental Health First Aid

Education

High school diploma or GED

Job description

Shelter Supervisor - William Booth Center

Job Category: Social Services

Requisition Number: SHELT023778

• Posted : May 20, 2026
• Full-Time

Location: William Booth Center (811 Maynard Ave S, Seattle, WA 98134)

Schedule: Tuesday-Saturday, 10:00pm-6:30am

Pay: $27.54/hour

Status: Regular Full-Time/Non-Exempt

*Applicants must be available for in-person interviews in Seattle, WA.

The William Booth Center (WBC) Shelter Supervisor is responsible for all supervisory responsibilities associated with front desk operations, including shift scheduling, timecards, payroll preparations, approving paid time off (PTO) requests, ensuring standard operating procedures (SOP) are followed, coordinating shift adjustments and other related tasks in coordination with the Assistant Director of WBC. In addition, the Shelter Supervisor provides administrative support to the William Booth Center in addition to leading and assisting with the training and ongoing support of staff. This position will receive daily supervision from the Assistant Director of WBC along with direct consultation on complex matters.

Duties & Responsibilities

This job description should not be interpreted as all-inclusive. It is intended to identify the essential responsibilities and requirements of this position. You may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Provide direct supervision of Shelter Support Staff in coordination with the Assistant Director of WBC.
• Assist as needed in the hiring of permanent, temporary, and on-call shelter staff.
• Attend and participate in all staff meetings.
• Conduct staff meetings for WBC’s shelter program staff.
• Provide policy and procedure guidance to Shelter Support Staff.
• Provide supportive care to residents experiencing personal crises.

Education & Experience

• High school diploma or GED.
• Minimum 1 year of experience in public contact/customer service.
• 1 year of supervisory experience.
• Experience working with individuals experiencing homelessness in a shelter/residential program.
• Experience with and understanding of Trauma-Informed Care, Mental Health First Aid, and conflict resolution.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities; This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.