Shelter Specialist Overnight (6715)

Mercy House; Corona (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Mercy House operates the overnight shelter in Corona, CA, providing critical safety and cleanliness during graveyard shifts. The Shelter Specialist ensures wellness checks, emergency support, and smooth logistics for food distribution and transport.

The role emphasizes strong communication with a diverse, vulnerable population and collaboration with the Emergency Shelter team in Riverside County.

Qualifications

• High tolerance for individuals with urgent multiple needs.
• Trauma-informed shelter approach.
• Ability to work with diverse populations.
• Good written and verbal communication.

Responsibilities

• Provide active staff presence during overnight shifts.
• Maintain cleanliness and safety of the facility; manage spills and trash.
• Perform nightly deep cleans to support facility health.
• Resolve conflicts and file incident reports as needed.
• Provide emergency support and follow procedures.
• Conduct safety and wellness checks with residents.
• Coordinate late-night transportation if program utilizes fleet vehicles.
• Support program functions and activities with night operations.
• Observe and report concerns and events in staff logs.
• Distribute late-night meals and organize early-morning food distribution.

Skills

Trauma-informed

Crisis intervention

Spanish helpful

Cultural sensitivity

Tools

Driver's license

Job description

Job Details

Job Location: Corona, CA 92880
Position Type: Full Time
Education Level: None
Salary Range: $22.00 - $22.00
Hourly
Job Shift: Graveyard
Job Category: Shelter Services
Status: Full-Time, Non-Exempt | Schedule: Monday, Thursday, Saturday, Sunday 11:00 PM - 7:00 AM

Reports to: Program Manager

Department: Emergency Shelter

Region: Riverside County

Job Summary

The Shelter Specialist, Overnight is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.

Essential Duties and Responsibilities:

Logistics and Safety

Goal: Maintain the safety and serenity of residents protecting against external and internal disruptions

• Provide an active staff presence during assigned overnight shifts


• Assist with general cleanliness and safety of facility including emptying trash cans and cleaning-up spills, and general groundskeeping


• Perform nightly deep cleans across site to ensure overall health of facility


• Resolve any conflicts and file incident reports when necessary


• Provide necessary emergency support and follow emergency procedures


• Conduct safety and wellness checks


• Communicate potential concerns with security staff to ensure staff and guest safety


• [If program utilizes fleet vehicles] Provide late-night transportation services

Program Support

Goal: Assist Program Manager with program functions and activities

• Encourage and discuss progress toward housing with shelter guests


• Provide general support for guests


• Observe and report concerns, violations, and general events in daily staff logs


• Provide Late-night meals and organize early-morning food distribution

QualificationsExperience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs


• Ensure a client-focused, trauma-informed, and housing-focused shelter approach

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others


• Dependability, responsibility, and the ability to communicate effectively and respectfully


• Fluency in Spanish is of significant value


• A valid California driver’s license and proof of auto insurance are required

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds


• Prolonged periods of standing and the ability to work in a fast-paced environment