Shelter Specialist Overnight (5229)

Mercy House; Riverside (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Mercy House in Riverside, CA is seeking an Overnight Shelter Specialist to support the Emergency Shelter Program during overnight shifts, focusing on safety, cleanliness, and compassionate care for vulnerable residents. The role requires strong communication and the ability to work with a diverse population.

Responsibilities include nightly deep cleans, wellness checks, emergency support, and assisting with logistics such as food distribution and transportation.

Qualifications

• Ability to work with a diverse, vulnerable population in a shelter setting.
• Strong communication and crisis intervention skills.
• Fluency in Spanish is highly valued.
• Valid California driver’s license and proof of auto insurance required.

Responsibilities

• Maintain staff presence during overnight shifts to ensure safety.
• Assist with facility cleanliness and safety, including trash, spills, and groundskeeping.
• Perform nightly deep cleans to keep the facility healthy.
• Resolve conflicts and file incident reports when needed.
• Provide emergency support and follow procedures.
• Conduct safety and wellness checks on residents.
• Communicate concerns with security staff to ensure safety.
• Provide late-night transportation if the program utilizes fleet vehicles.
• Support program functions and food distribution as needed.

Skills

Crisis intervention

Trauma-informed care

Spanish language

Communication skills

Diversity awareness

Job description

Job Details

Job Location: Riverside, CA 92507
Position Type: Full Time
Education Level: Not Specified
Salary Range: $21.50 - $21.50 Hourly
Job Shift: Graveyard
Status: Full-Time, Non-Exempt | Payrate: $21.50/hour | Schedule: Thursday-Sunday: 11:00pm-7:00am, Monday-Wednesday: Off

Job Summary

The Shelter Specialist, Overnight, is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.

Essential Duties and Responsibilities

Logistics and Safety

Goal: Maintain the safety and serenity of residents, protecting against external and internal disruptions.

• Provide an active staff presence during assigned overnight shifts.
• Assist with general cleanliness and safety of the facility, including emptying trash cans, cleaning up spills, and general groundskeeping.
• Perform nightly deep cleans across the site to ensure the overall health of the facility.
• Resolve any conflicts and file incident reports when necessary.
• Provide necessary emergency support and follow emergency procedures.
• Conduct safety and wellness checks.
• Communicate potential concerns with security staff to ensure staff and guest safety.
• [If program utilizes fleet vehicles] Provide late-night transportation services.

Program Support

Goal: Assist Program Manager with program functions and activities.

• Encourage and discuss progress toward housing with shelter guests.
• Provide general support for guests.
• Observe and report concerns, violations, and general events in daily staff logs.
• Provide late-night meals and organize early-morning food distribution.

Qualifications

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach.
• Ability to work effectively with a diverse population; plan, organize, and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others.
• Dependability, responsibility, and the ability to communicate effectively and respectfully.
• Fluency in Spanish is of significant value.
• A valid California driver’s license and proof of auto insurance are required.

Physical Requirements

• Ability to lift up to 50 pounds.
• Prolonged periods of standing and the ability to work in a fast-paced environment.

Mercy House is an E-Verify employer.