Shelter Specialist Overnight

Mercy House; Corona (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy House in Riverside County seeks an Overnight Shelter Specialist to support the Emergency Shelter Program during night shifts. The role focuses on safety, cleanliness, and assisting with logistics like food distribution and transportation.

Ideal candidates communicate well with a diverse population, demonstrate a trauma-informed approach, and hold a valid CA driver’s license. Bilingual Spanish is highly valued for serving the community effectively.

Qualifications

• Experience serving diverse, vulnerable populations.
• Excellent communication skills, written and verbal.
• Valid California driver’s license and auto insurance.
• Bilingual in Spanish is highly valued.

Responsibilities

• Perform nightly deep cleans across the facility.
• Conduct wellness checks on residents.
• Provide emergency support and follow procedures.
• Assist with food distribution and transportation as needed.
• File incident reports and communicate concerns to security.

Skills

Strong communication

Trauma-informed approach

Crisis intervention

Bilingual Spanish

Job description

Status: Full-Time, Non-Exempt | Schedule: Monday, Thursday, Saturday, Sunday 11:00 PM - 7:00 AMReports to: Program ManagerDepartment: Emergency ShelterRegion: Riverside CountyJob Summary: The Shelter Specialist, Overnight is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.Essential Duties and Responsibilities:Logistics and SafetyGoal: Maintain the safety and serenity of residents protecting against external and internal disruptionsProvide an active staff presence during assigned overnight shiftsAssist with general cleanliness and safety of facility including emptying trash cans and cleaning-up spills, and general groundskeepingPerform nightly deep cleans across site to ensure overall health of facilityResolve any conflicts and file incident reports when necessaryProvide necessary emergency support and follow emergency proceduresConduct safety and wellness checksCommunicate potential concerns with security staff to ensure staff and guest safety[If program utilizes fleet vehicles] Provide late-night transportation servicesProgram SupportGoal: Assist Program Manager with program functions and activitiesEncourage and discuss progress toward housing with shelter guestsProvide general support for guestsObserve and report concerns, violations, and general events in daily staff logsProvide Late-night meals and organize early-morning food distributionExperiencePossess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needsEnsure a client-focused, trauma-informed, and housing-focused shelter approachGeneralAbility to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with othersDependability, responsibility, and the ability to communicate effectively and respectfullyFluency in Spanish is of significant valueA valid California driver’s license and proof of auto insurance are requiredPhysical RequirementsAbility to lift, push, and pull up to 50 poundsProlonged periods of standing and the ability to work in a fast-paced environment