Shelter Specialist, Overnight

Mercy House; Bellflower (CA); On-site; USD 37,000 - 54,000; Full time

Job summary

Mercy House Overnight Shelter Specialist is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring cleanliness and safety of the facility. Responsibilities include nightly deep cleans, wellness checks, emergency support, and assisting with logistics such as food distribution and transportation.

The role requires strong communication skills and the ability to work with a diverse, vulnerable population, with emphasis on client-centered, trauma-informed care.

Qualifications

• High level of tolerance and understanding for individuals with urgent multiple health and case management needs.
• Client-focused, trauma-informed, housing-focused shelter approach.

Responsibilities

• Perform nightly deep cleans to maintain facility health and safety.
• Conduct wellness checks and respond to emergencies.
• Provide late-night transportation and food distribution support.
• Maintain safety by communicating with security and keeping logs updated.
• Assist with program logistics and housing discussions with shelter guests.

Skills

Strong communication

Trauma-informed approach

Diversity sensitivity

Crisis intervention

Job description

Job Summary: The Shelter Specialist, Overnight, is responsible for supporting the Emergency Shelter Program during overnight shifts, ensuring the cleanliness and safety of the facility. Key duties include performing nightly deep cleans, conducting wellness checks, providing emergency support, and assisting with program logistics such as food distribution and transportation. This position requires strong communication skills and the ability to work with a diverse, vulnerable population.Essential Duties and Responsibilities:Logistics and SafetyGoal: Maintain the safety and serenity of residents, protecting against external and internal disruptionsProvide an active staff presence during assigned overnight shiftsAssist with general cleanliness and safety of the facility, including emptying trash cans, cleaning up spills, and general groundskeepingPerform nightly deep cleans across the site to ensure the overall health of the facilityResolve any conflicts and file incident reports when necessaryProvide necessary emergency support and follow emergency proceduresConduct safety and wellness checksCommunicate potential concerns with security staff to ensure staff and guest safety[If program utilizes fleet vehicles] Provide late-night transportation servicesProgram SupportGoal: Assist Program Manager with program functions and activitiesEncourage and discuss progress toward housing with shelter guestsProvide general support for guestsObserve and report concerns, violations, and general events in daily staff logsProvide late-night meals and organize early-morning food distributionRequirements:ExperiencePossess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needsEnsure a client-focused, trauma-informed, and housing-focused shelter approachAbility to work effectively with a diverse population; plan, organize, and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with othersDependability, responsibility, and the ability to communicate effectively and respectfullyFluency in Spanish is of significant valueA valid California driver’s license and proof of auto insurance are requiredPhysical RequirementsAbility to lift, bend, push, and pull up to 50 poundsProlonged periods of standing and the ability to work in a fast-paced environmentMercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.