Shelter Specialist (6911)

Mercy House; Corona (CA); On-site; USD 42,000 - 46,000; Full time

Job summary

Mercy House in Corona, CA is seeking a Shelter Specialist to provide supportive and logistical services for the Emergency Shelter Program during designated shifts. Duties include shelter setup, maintaining cleanliness, and conducting neighborhood patrols with crisis intervention and trauma-informed delivery.

The role requires responding to guests, coordinating with staff, and upholding safety and housing-focused approaches in a fast-paced shelter environment.

Qualifications

• Experience in emergency shelter settings.
• Ability to perform crisis intervention as needed.
• Spanish fluency is valued but not required.

Responsibilities

• Assist in shelter activities to ensure trauma-informed, guest-focused service.
• Encourage progress toward housing and assist with shelter setup.
• Maintain cleanliness and safety of the facility and manage supplies and calendars.
• Conduct neighborhood patrols to minimize impact on the surrounding community.
• Assist with vendor orders, tally sheets, and signposting.

Skills

Crisis intervention

Trauma-informed care

Spanish fluency

Effective communication

Client-focused service

Job description

Job Details: Job Location: Corona, CA 92880, Salary Range: $21.00 - $21.00 Hourly, Job Category: Shelter Services, Status: Full-Time, Non-Exempt

Payrate: $21.00/Hour

Schedule: Wednesday & Thursday 8 a.m. - 4 p.m., Saturday & Sunday 3:00 p.m. - 11:00 p.m.

Job Summary

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.

Essential Duties and Responsibilities

Shelter Support

• Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services
• Encourage and discuss progress toward housing with shelter guests
• Assist with shelter setup and maintenance
• Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills
• Assist with receiving and verifying orders from vendors, completing tally sheets
• Post and update signs and service calendars
• Set up and monitor audio equipment
• Assist in the organization of supplies and facility needs
• Conduct neighborhood patrols to minimize potential impact on the surrounding community

Administration

• Assist with keeping detailed daily summary sheets
• Assist with record keeping and reporting

Miscellaneous

• Assist with guest services and program activities if necessary
• Complete ad hoc projects as appointed by Supervisor

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish(https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Qualifications: Requirements:

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment