Shelter Social Services Director: Housing & Team Leadership

Children's Rescue Fund; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Children’s Rescue Fund is seeking an Assistant Program Director to support the Program Director in overseeing all shelter sites within the assigned region. The role provides leadership to staff and clients, ensuring social services and operational procedures are followed and improved where needed.

The ideal candidate will have strong supervision, crisis management, and collaboration skills, with experience in shelter settings and a bilingual (Spanish) advantage.

Qualifications

• Bachelor’s degree in Social Work or a related field is required.
• At least three years of supervisory experience in social services, housing, or emergency shelter.
• Ability to manage crises calmly and work under pressure.
• Strong written and oral communication, and leadership skills.
• Experience with shelter settings and high‑risk families preferred.
• Bilingual in Spanish is preferred.

Responsibilities

• Oversee housing team with motivational supervision to meet quarterly placement targets.
• Identify, collaborate with realtors and property managers to locate housing for families in shelter.
• Facilitate case conferences and develop individualized housing and service plans.
• Promote linkage with other service providers to secure resources for housing stability.
• Provide supervision to Social Service Supervisors, Case Managers, Housing Specialists.
• Review housing packages for consistency and submit to DHS for review/approval.
• Ensure documentation in CARES and progress notes, service plans, and conferences.
• Monitor staff and client compliance with CRF, DHS, OTDA policies.
• Conduct internal file reviews and QA to ensure compliance with standards.
• Maintain case and agency paperwork per CRF, DHS, OTDA standards.
• Monitor client databases; ensure timely data entry.
• Evaluate staff work and conduct performance evaluations; initiate disciplinary action when needed.
• Attend Family Team Conferences and other meetings to maintain case focus.
• Represent region on DHS conference calls as needed.
• In the absence of the Program Director, assume their roles and responsibilities.

Skills

Supervisory experience

Crisis management

Team leadership

Communication skills

Time management

Detail oriented

Problem solving

Interpersonal skills

Community collaboration

Bilingual Spanish preferred

Education

Bachelor’s degree in Social Work or related field

Tools

CARES

Job description

Children’s Rescue Fund is seeking an Assistant Program Director to support the Program Director in overseeing all shelter sites within the assigned region. The role provides leadership to staff and clients, ensuring social services and operational procedures are followed and improved where needed.

The ideal candidate will have strong supervision, crisis management, and collaboration skills, with experience in shelter settings and a bilingual (Spanish) advantage.