Shelter Operations & Programs Manager

Volunteers of America-Greater New York; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Birthday Holiday

Job summary

Volunteers of America–Greater New York (VOA–Greater New York) is seeking a Residential Services Manager to oversee day-to-day administrative functions of the program, front desk operations, fire safety and evacuation management at Newton Hotel Family Shelter in Manhattan. This role ensures smooth operation and compliance with program requirements.

The ideal candidate holds a Bachelor's degree with three years of relevant experience, demonstrates strong coordination, communication, organizational

Qualifications

• Bachelor's degree and three years of relevant work experience.
• Strong coordination skills, excellent written and verbal communication skills, excellent organizational skills, accurate record keeping, computer skills.

Responsibilities

• Manage day- to day- program services office functions (HR related items such payroll, order and process invoices for office supplies, vendors-related follow ups and internal department-related follow ups as required)
• Track, maintain and submit Tier II CAREs billing to the Business Office monthly (including occupancy and daily census)
• Manage Petty Cash, metro cards and reconciliations. Maintain master inventory.
• Handle confidential and non-routine information and explain procedures.
• Manage front desk staff, operations, and schedule to ensure 24-hour coverage 7 days a week.
• Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrival and departure procedures.
• Manage client incidents, notifications and ensure all incidents are entered in CAREs database and AWARDs.

Skills

Coordination

Communication

Organization

Record keeping

Computer skills

Education

Bachelor's degree

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is seeking a Residential Services Manager to oversee day-to-day administrative functions of the program, front desk operations, fire safety and evacuation management at Newton Hotel Family Shelter in Manhattan. This role ensures smooth operation and compliance with program requirements.

The ideal candidate holds a Bachelor's degree with three years of relevant experience, demonstrates strong coordination, communication, organizational