Shelter Shift Supervisor - Lead Safe, Caring Services

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 48,000 - 62,000; Full time

Job summary

Lantern Community Services is seeking a Shift Supervisor for a single male adult shelter in Ozone Park, Queens. You will supervise Residential Aides, oversee daily operations, coordinate with partners, and manage incidents to ensure safe service delivery.

Required: high school diploma or GED, 3 years shelter experience, 1 year supervisory experience, and relevant certifications or the ability to obtain them. Bilingual English/Spanish preferred; CPR/First Aid preferred.

Qualifications

• High School Diploma, HSE, or GED required; Bachelor’s degree preferred.
• Minimum of three years of shelter experience in relevant roles.
• At least one year of supervisory experience in a DHS shelter or supportive housing.
• Ability to work independently and as part of a team in a fast-paced setting.
• Strong crisis and emergency management abilities.
• Proficiency with MS Word/Excel; adapt to new databases.
• F-80 Fire Safety Coordinator certification required or obtainable soon.
• NYC Food Handler’s Certificate required or obtainable within three months.
• Excellent interpersonal and written communication; empathy for vulnerable populations.
• Bilingual English/Spanish preferred; CPR/First Aid certification preferred.

Responsibilities

• Oversee daily shelter operations during shifts and supervise Residential Aides.
• Coordinate with Social Services, Maintenance, and Security to ensure safe service.
• Ensure access to meals, laundry, toiletries, and medications for clients.
• Lead staff in Safe Crisis Management and respond to emergencies and incidents.
• Document new/returning clients, bed assignments, and DHS submissions.
• Monitor CARES bed sign-ins, vacancies, and curfew compliance.
• Coordinate with maintenance, security, vendors, and emergency responders.
• Monitor video surveillance and fire alarms; conduct safety rounds.
• Complete logs, incident reports, and DHS reports; assist with drills.
• Maintain interior/exterior safety and cleanliness; prevent unauthorized activity.

Skills

Staff supervision

Shelter operations

Crisis response

Bilingual English/Spanish

Computer proficiency

Safety procedures

Education

High School Diploma or GED

F-80 Fire Safety Coordinator certification

NYC Food Handler’s Certificate

Job description

Lantern Community Services is seeking a Shift Supervisor for a single male adult shelter in Ozone Park, Queens. You will supervise Residential Aides, oversee daily operations, coordinate with partners, and manage incidents to ensure safe service delivery.

Required: high school diploma or GED, 3 years shelter experience, 1 year supervisory experience, and relevant certifications or the ability to obtain them. Bilingual English/Spanish preferred; CPR/First Aid preferred.