Shelter Operations Lead: Crisis Care & Safety

Lantern Community Services Inc; New York (NY); On-site; USD 38,000 - 45,000; Full time

Job summary

Lantern Community Services is seeking an experienced Shift Supervisor for a single male adult shelter in Jamaica, Queens. The Shift Supervisor will oversee daily shelter operations, supervise Residential Aides, and work with Social Services, Maintenance, and Security to ensure safe and reliable service delivery.

The role requires a High School Diploma or GED, a minimum of 3 years shelter experience, and at least 1 year of supervisory experience in a DHS setting.

Qualifications

• High School Diploma, HSE, or GED required; Bachelor’s degree preferred.
• Minimum 3 years shelter experience.
• At least 1 year supervisory experience in a DHS shelter or supportive housing setting.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to manage crises and emergencies effectively.
• Computer proficiency, including Microsoft Word and Excel; ability to learn new systems and databases.
• F-80 Fire Safety Coordinator certification required or ability to obtain.
• NYC Food Handler’s Certificate required or ability to obtain within three (3) months of employment.
• Strong interpersonal and written communication skills.
• Demonstrated empathy for vulnerable populations.
• CPR/First Aid certification preferred.

Responsibilities

• Oversee daily shelter operations during assigned shifts, including bed sign-ins, curfew checks, supply distribution, meal rosters, property storage, locker and dorm inspections, incident reporting, and facility log maintenance.
• Supervise and support Residential Aides to ensure safe, consistent, and effective service delivery.
• Ensure clients have timely access to essential services, including meals, laundry, toiletries, and medications.
• Lead staff in Safe Crisis Management and respond to emergencies and critical incidents.
• Ensure accurate processing and documentation of new and returning clients, including DHS submissions and bed assignments.
• Monitor CARES for bed sign-ins, vacancies, and curfew compliance.
• Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
• Monitor video surveillance systems and fire prevention/detection alarms.
• Complete required documentation, including logs, incident reports, and DHS reports.
• Assist with fire drills, emergency response, and facility safety procedures.
• Conduct regular interior and exterior rounds to identify safety hazards, cleanliness issues, and unauthorized activity.

Skills

Staff supervision

Crisis management

Communication

Team collaboration

Empathy

Education

High School Diploma / GED

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Lantern Community Services is seeking an experienced Shift Supervisor for a single male adult shelter in Jamaica, Queens. The Shift Supervisor will oversee daily shelter operations, supervise Residential Aides, and work with Social Services, Maintenance, and Security to ensure safe and reliable service delivery.

The role requires a High School Diploma or GED, a minimum of 3 years shelter experience, and at least 1 year of supervisory experience in a DHS setting.