Shelter Shift Lead: Crisis-Savvy Operations

Heading Home; Albuquerque (NM); On-site; USD 33,000 - 37,000; Full time

Job summary

Heading Home is seeking a Shelter Shift Supervisor for the Albuquerque Opportunity Center to supervise the assigned shift, ensure staff activity aligns with department goals, and maintain smooth operations across the center. The role requires either a high school diploma with six years of management experience serving at-risk populations or a bachelor’s degree in a related field, plus prior homelessness experience.

Strong communication and trauma-informed care are essential.

Qualifications

• A minimum of a High School Diploma or GED and six (6) years of prior management and experience serving at-risk populations is required.
• Or a Bachelor’s Degree in a social services-related field (i.e. psychology, social work, counseling, etc.) and prior management and experience serving at-risk populations is preferred.
• Prior work experience supporting individuals experiencing homelessness is required.
• Excellent communication skills, both written and oral.
• Strong interpersonal skills.
• Must be able to act quickly and think strategically.
• Ability to schedule and manage tasks effectively
• Ability to motivate and encourage employees to achieve optimal performance.
• Experience with conflict resolution and problem-solving skills
• Ability to supervise staff with a high level of emotional intelligence.
• Knowledge of trauma-informed service delivery.
• Excellent computer and keyboarding skills.
• Ability to meet strict deadlines.
• Knowledge of area service providers and community resources.

Responsibilities

• The Shelter Shift Supervisor is responsible for the oversight and supervision of an assigned shift.
• Organizes and oversees daily activities and tasks related to their shift.
• Supports the department’s goals and objectives.
• Aids in crisis de-escalation and performs staff check-ins following a crisis, referring staff to the Employee Assistance Program, as needed.
• Develops sustainable goals for assigned staff.
• Assist assigned staff with duties in the case of staffing gaps.
• Work additional hours as needed.
• Supports the Shelter Manager to improve operational efficiencies.
• Supervise, manage, and delegate duties to assigned staff.
• Assists and participates in interviewing department job applicants.
• Assists and supports the on-the-job training efforts of new hires.
• Responsible for ensuring employees manage their time well.
• Responsible for performance planning and evaluation of assigned staff.
• Ensures clients' needs are being met, and are offered appropriate services, support, and resources, and the agency is meeting their needs.
• Actively looks for ways to improve operations and share ideas for best practices.
• All other duties as assigned.

Skills

Staff supervision

Crisis de-escalation

Communication

Time management

Trauma-informed care

Interpersonal skills

CPR/First Aid

Scheduling

Problem solving

Education

High School Diploma or GED

Bachelor's Degree in social services-related field

Job description

Heading Home is seeking a Shelter Shift Supervisor for the Albuquerque Opportunity Center to supervise the assigned shift, ensure staff activity aligns with department goals, and maintain smooth operations across the center. The role requires either a high school diploma with six years of management experience serving at-risk populations or a bachelor’s degree in a related field, plus prior homelessness experience.

Strong communication and trauma-informed care are essential.