Shelter Services Coordinator: Guest Support & Campus Ops

Goodwill of Colorado; Colorado Springs (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

The Campus Coordinator at Goodwill of Colorado serves as a key link for guests, guiding admissions, intake, and shelter placement while helping maintain a welcoming campus focused on growth and opportunity.

You will monitor safety, maintain records, connect guests with programs, and participate in team meetings and trainings, with emphasis on trauma-informed care and professional, compassionate service in a fast-paced 24/7 environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• CPR and First Aid certification preferred, or ability to obtain within timeframe.
• Experience in Christian recovery, addiction recovery, or faith-based human services environment preferred.
• Previous shelter services, recovery programs, behavioral health, hospitality, law enforcement, crisis response, or mission-driven care experience valued.

Responsibilities

• Welcome and assist guests while supporting admissions, intake, and shelter placement processes.
• Maintain accurate records, activity logs, incident reports, and shift documentation.
• Monitor campus safety through routine facility checks and security systems.
• Connect guests with programs, resources, and support services as needed.
• Communicate campus policies and expectations in a respectful and professional manner.
• Build positive relationships with guests, volunteers, and staff while promoting accountability and personal growth.
• Assist with operational needs, including maintenance requests, campus oversight, and maintaining a clean, organized environment.
• Respond to guest concerns, de-escalate situations when appropriate, and report incidents promptly.
• Participate in team meetings, training, and other organizational activities.
• Perform additional duties as assigned to support campus operations and guest services.

Skills

Communication skills

Emotional stability

Decision making

Trauma-informed care

Professionalism

Education

High school diploma or GED

Associate degree preferred

CPR and First Aid certification preferred

Recovery/faith-based experience preferred

Shelter/human services experience valued

Job description

The Campus Coordinator at Goodwill of Colorado serves as a key link for guests, guiding admissions, intake, and shelter placement while helping maintain a welcoming campus focused on growth and opportunity.

You will monitor safety, maintain records, connect guests with programs, and participate in team meetings and trainings, with emphasis on trauma-informed care and professional, compassionate service in a fast-paced 24/7 environment.