Shelter & Guest Services Coordinator

Volunteers of America Colorado; Denver (CO); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Vacation Time

Health Insurance

Pension Plan

Paid Holidays

Tuition Assistance

Job summary

Volunteers of America Colorado is seeking a Guest Services Coordinator for the Family Motel in Denver. The role manages the residential facility during shifts, applying Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Crisis De-escalation.

Responsibilities include housing stability support, safety, and data maintenance in HMIS/Service Point. Part-time opportunities exist with multiple shift options; bilingual English/Spanish candidates are preferred.

Qualifications

• Associates Degree in a related area or the equivalent experience in human services.
• One year direct human service experience.
• Willing to obtain first aid, AED and CPR certifications and keep current.
• Criminal and civil background checks within 30 days of hire.
• Good organizational and planning skills; works well as part of a team.
• Bilingual in English and Spanish.

Responsibilities

• Ensure guest voice is heard and incorporated into programming.
• Maintain program knowledge on referral processes, support services, and best practices.
• Document all client interactions and ensure data integrity in HMIS/ServicePoint.
• Maintain facility safety and oversee front desk duties and communications.
• Supervise volunteers during shifts and assist in staff training.
• Monitor the facility to de-escalate conflicts and contact emergency personnel when needed.

Skills

Bilingual EN/ES

Organizational skills

Team collaboration

First aid/CPR prep

Education

Associates Degree or related experience

Tools

Service Point

HMIS

Job description

Volunteers of America Colorado is seeking a Guest Services Coordinator for the Family Motel in Denver. The role manages the residential facility during shifts, applying Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Crisis De-escalation.

Responsibilities include housing stability support, safety, and data maintenance in HMIS/Service Point. Part-time opportunities exist with multiple shift options; bilingual English/Spanish candidates are preferred.