Homeless Shelter Support Staff

Community-Action-Partnership-of-Strafford-County-1; Rochester (NH); On-site; USD 19,286 - 27,552; Full time

Job summary

Community Action Partnership of Strafford County is seeking Shelter Support Staff to help safeguard and assist individuals experiencing homelessness at the shelter. Under supervision, you will perform intake, monitor safety, enforce policies, and support daily operations.

The role requires a high school diploma and experience with unsheltered individuals; training is provided. Weekend and holiday shifts are required, and staff collaborate with volunteers to maintain a clean, safe, welcoming

Qualifications

• High School Diploma or GED.
• Prior experience working with unsheltered individuals and a commitment to training.

Responsibilities

• Fill Weekend/Holiday shifts as required.
• Monitor the safety and well‑being of shelter participants, maintaining a safe and welcoming environment.
• Enforce shelter policies and procedures, including those relating to substance use and illegal behavior.
• Maintain cleanliness and organization within the shelter; replenish interior storage as required, manage laundry to uphold linen availability, clean common areas by sweeping, vacuuming, and mopping, and attend to any other tasks essential for maintaining order.
• Assist new guests through the intake process, rule review, and bed assignment.
• Conduct regular rounds to ensure safety.
• Answer telephone calls and referrals, responding to client needs.
• Utilize effective problem‑solving techniques to resolve conflicts, including de‑escalation and crisis intervention as necessary.
• Complete records, notes, and all reporting requirements accurately.
• Identify and report safety concerns to the Shelter Program Manager.
• Collaborate with staff, volunteers, and residents in addressing issues and ensuring compliance with rules.
• Attend staff meetings and training courses as assigned.
• Maintain overnight shelter safety by setting alarms and enforcing quiet hours when working overnight shifts.
• Perform any other duties as required.

Education

High School Diploma or GED

Job description

GENERAL DESCRIPTION

Under the supervision of the Home For Now Program Manager, the Shelter Support Staff position plays a crucial role in ensuring the safety and well-being of individuals experiencing homelessness within the shelter.

EDUCATION and/or EXPERIENCE

• High School Diploma orGED
• Prior experience working with unsheltered individuals and a commitment to continue training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Shelter Support Staff position entails a wide range of responsibilities and requires a diverse skill set. Here is a comprehensive summary:

• Fill Weekend/Holiday shifts asrequired.
• Monitor the safety and well-being of shelter participants, maintaining a safe and welcoming environment.
• Enforce shelter policies and procedures, including those relating to substance use and illegal behavior.
• To maintain cleanliness and organization within the shelter, staff will replenish interior storage as required, manage laundry to uphold linen availability, clean common areas by sweeping, vacuuming, and mopping, ensure the entryway remains free of clutter, and attend to any other tasks essential for maintaining order.
• Assist new guests through the intake process, rule review, and bedassignment.
• Conduct regular rounds to ensuresafety.
• Answer telephone calls and referrals, responding to clientneeds.
• Utilizes effective problem-solving techniques to resolve conflicts, employing strategies such as de-escalation and crisis intervention, as necessary.
• Complete records, notes, and all reporting requirementsaccurately.
• Identify and report safety concerns to the Shelter ProgramManager.
• Collaborate with staff, volunteers, and residents in addressing issues and ensuring compliance with rules.
• Attending staff meetings and training courses asassigned.
• Maintain overnight shelter safety by setting alarms and enforcing quiet hours when working overnight shifts.
• Perform any other duties as required.

GENERAL EXPECTATIONS

• Plan, coordinate, organize and prioritizework.
• Maintains and models good hygiene, appropriate dress (neat, clean, modest), and direct, positive, honest, and respectful behavior to clients, staff, and thecommunity.
• Energetically engages people, issues, andwork.
• Applies the highest ethical standards to themselves and othersdaily.
• Supports others in their efforts to be productive and effective and succeed in workand life.
• Actively participates in teambuilding, which includes sharing ideas and mutual supportof teammembers.
• Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
• Practices honest, respectful, and direct communication as well as activelistening.
• Respects confidentiality of information about agency staff, personnel issues, andother programoperations.
• Maintains a positive and productive attitude regarding the center and the CAPSC Agency when interacting both within the program and with the greatercommunity.

EMPLOYMENT SCREENING

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.