Homeless Shelter Support Staff

Community Action Partnership of Strafford County; Rochester (NH); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Community Action Partnership of Strafford County seeks a Shelter Support Staff to assist individuals experiencing homelessness in the shelter. Under supervision, you will monitor safety, enforce policies, and assist with intake, bed assignment, and crisis de-escalation.

The role requires a high school diploma and prior experience with unsheltered individuals, with opportunities for training and collaboration with staff and volunteers in a fast-paced environment.

Qualifications

• Prior experience working with unsheltered individuals is preferred.
• Excellent communication and de-escalation skills are essential.
• Commitment to training and ongoing professional development.

Responsibilities

• Fill Weekend/Holiday shifts as required.
• Monitor safety and well-being of shelter participants.
• Enforce shelter policies and procedures.
• Maintain cleanliness and organization within the shelter.
• Assist new guests through intake, rule review, and bed assignment.
• Conduct rounds to ensure safety and respond to incidents.
• Handle inquiries by phone and referrals, document all reports.
• Identify safety concerns and report to Shelter Program Manager.
• Collaborate with staff, volunteers, and residents to ensure rules compliance.
• Attend staff meetings and trainings as assigned.
• Maintain overnight shelter safety and enforce quiet hours when on shift.
• Perform other duties as required.

Skills

Prior experience

Education

High School Diploma or GED

Job description

GENERAL DESCRIPTION

Under the supervision of the Home For Now Program Manager, the Shelter Support Staff position plays a crucial role in ensuring the safety and well-being of individuals experiencing homelessness within the shelter.

EDUCATION and/or EXPERIENCE

• High School Diploma orGED
• Prior experience working with unsheltered individuals and a commitment to continue training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Shelter Support Staff position entails a wide range of responsibilities and requires a diverse skill set. Here is a comprehensive summary:

• Fill Weekend/Holiday shifts asrequired.
• Monitor the safety and well-being of shelter participants, maintaining a safe and welcoming environment.
• Enforce shelter policies and procedures, including those relating to substance use and illegal behavior.
• To maintain cleanliness and organization within the shelter, staff will replenish interior storage as required, manage laundry to uphold linen availability, clean common areas by sweeping, vacuuming, and mopping, ensure the entryway remains free of clutter, and attend to any other tasks essential for maintaining order.
• Assist new guests through the intake process, rule review, and bedassignment.
• Conduct regular rounds to ensuresafety.
• Answer telephone calls and referrals, responding to clientneeds.
• Utilizes effective problem-solving techniques to resolve conflicts, employing strategies such as de-escalation and crisis intervention, as necessary.
• Complete records, notes, and all reporting requirementsaccurately.
• Identify and report safety concerns to the Shelter ProgramManager.
• Collaborate with staff, volunteers, and residents in addressing issues and ensuring compliance with rules.
• Attending staff meetings and training courses asassigned.
• Maintain overnight shelter safety by setting alarms and enforcing quiet hours when working overnight shifts.
• Perform any other duties as required.

GENERAL EXPECTATIONS

• Plan, coordinate, organize and prioritizework.
• Maintains and models good hygiene, appropriate dress (neat, clean, modest), and direct, positive, honest, and respectful behavior to clients, staff, and thecommunity.
• Energetically engages people, issues, andwork.
• Applies the highest ethical standards to themselves and othersdaily.
• Supports others in their efforts to be productive and effective and succeed in workand life.
• Actively participates in teambuilding, which includes sharing ideas and mutual supportof teammembers.
• Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
• Practices honest, respectful, and direct communication as well as activelistening.
• Respects confidentiality of information about agency staff, personnel issues, andother programoperations.
• Maintains a positive and productive attitude regarding the center and the CAPSC Agency when interacting both within the program and with the greatercommunity.

EMPLOYMENT SCREENING

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.