Shelter Resource Navigator & Crisis Counselor

Trinity Health Corp.; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

403B with employer match

Paid Time Off (PTO)

Medical

Dental

Vision

Life Insurance

Paid Holiday Days

Job summary

Pittsburgh Mercy is seeking a Program Counselor to support individuals experiencing homelessness. The role focuses on daily shelter operations, guest connections, and linking them to housing and health services in a trauma-informed, culturally humble manner.

The successful candidate will have a relevant degree or substantial experience, peer support credentials, and background clearances. This is a full-time position with benefits and a commitment to inclusive, client-centered care.

Qualifications

• Bachelor's in Human Services or related field, or High School Graduate with 4 years of job-related experience.
• May have lived in experience as a peer.
• Certification as a Peer Specialist.
• Act 33/34/73 clearances.
• Pre-employment Drug Test.

Responsibilities

• Shelter Operations: Ensure a safe and welcoming shelter environment by responding to guest needs, de-escalating conflicts, and upholding program policies.
• Engagement & Trust-Building: Cultivate respectful and trusting relationships to support guests in their journey toward stability and housing.
• Resource Coordination: Connect guests to vital services including housing programs, street outreach, medical care, and other components of the social safety net.
• Equity & Inclusion: Foster an inclusive space through culturally responsive practices and sensitivity to each guest’s lived experience.
• Crisis Intervention: Respond to emergencies and challenging situations with effective problem-solving and trauma-informed approaches.

Education

Bachelor's in Human Services or related field

High School Diploma with 4 years relevant experience

Peer Specialist certification

Job description

Pittsburgh Mercy is seeking a Program Counselor to support individuals experiencing homelessness. The role focuses on daily shelter operations, guest connections, and linking them to housing and health services in a trauma-informed, culturally humble manner.

The successful candidate will have a relevant degree or substantial experience, peer support credentials, and background clearances. This is a full-time position with benefits and a commitment to inclusive, client-centered care.