Shelter Programs Counselor: Housing & Crisis Support

Trinity Health; Watson (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

403B with employer match

Paid Time Off (PTO)

Medical, Dental, Vision

Life Insurance

Paid Holiday Days

Job summary

Pittsburgh Mercy seeks a Program Counselor to support individuals experiencing homelessness by managing shelter operations, building trust, and linking guests to housing and health resources. The role emphasizes cultural humility, trauma-informed care, and crisis response within a community-based setting.

You'll collaborate with staff to maintain a safe shelter, coordinate services such as housing programs and street outreach, and advocate for guests on their path to stable housing.

Qualifications

• Bachelor’s in Human Services or related field, or High School Graduate with 4 years of job-related experience working with persons experiencing homelessness or behavioral health needs.
• Must have or gain Certification as a Peer Specialist.
• Act 33/34/73 clearances.
• Pre-employment Drug Test.

Responsibilities

• Shelter Operations: Ensure a safe and welcoming shelter environment by responding to guest needs, de-escalating conflicts, and upholding program policies.
• Engagement & Trust-Building: Cultivate respectful and trusting relationships to support guests in their journey toward stability and housing.
• Resource Coordination: Connect guests to vital services including housing programs, street outreach, medical care, and other components of the social safety net.
• Equity & Inclusion: Foster an inclusive space through culturally responsive practices and sensitivity to each guest’s lived experience.
• Crisis Intervention: Respond to emergencies and challenging situations with effective problem-solving and trauma-informed approaches.

Skills

Crisis intervention

Empathy

Cultural humility

Resource coordination

Education

Bachelor's in Human Services or related field

High School Diploma + 4 years related experience

Peer Specialist Certification

Job description

Pittsburgh Mercy seeks a Program Counselor to support individuals experiencing homelessness by managing shelter operations, building trust, and linking guests to housing and health resources. The role emphasizes cultural humility, trauma-informed care, and crisis response within a community-based setting.

You'll collaborate with staff to maintain a safe shelter, coordinate services such as housing programs and street outreach, and advocate for guests on their path to stable housing.