Program Counselor

PA_PM30 Bethlehem Haven of Pittsburgh; United States; Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

403B with employer match

Paid Time Off (PTO)

Medical

Dental

Vision

Life Insurance

Paid Holiday Days

Résumé du poste

Pittsburgh Mercy is seeking a Program Counselor to support individuals experiencing homelessness. The role focuses on daily shelter operations, guest connections, and linking them to housing and health services in a trauma-informed, culturally humble manner.

The successful candidate will have a relevant degree or substantial experience, peer support credentials, and background clearances. This is a full-time position with benefits and a commitment to inclusive, client-centered care.

Qualifications

• Bachelor's in Human Services or related field, or High School Graduate with 4 years of job-related experience.
• May have lived in experience as a peer.
• Certification as a Peer Specialist.
• Act 33/34/73 clearances.
• Pre-employment Drug Test.

Responsabilités

• Shelter Operations: Ensure a safe and welcoming shelter environment by responding to guest needs, de-escalating conflicts, and upholding program policies.
• Engagement & Trust-Building: Cultivate respectful and trusting relationships to support guests in their journey toward stability and housing.
• Resource Coordination: Connect guests to vital services including housing programs, street outreach, medical care, and other components of the social safety net.
• Equity & Inclusion: Foster an inclusive space through culturally responsive practices and sensitivity to each guest’s lived experience.
• Crisis Intervention: Respond to emergencies and challenging situations with effective problem-solving and trauma-informed approaches.

Formation

Bachelor's in Human Services or related field

High School Diploma with 4 years relevant experience

Peer Specialist certification

Description du poste

Employment Type: Full time

Shift: Description: The Program Counselor plays a vital role in creating a safe, supportive, and inclusive environment for individuals experiencing homelessness. This position is centered on managing daily shelter operations, building meaningful connections with guests, and linking them to essential resources that support their transition to stable housing. With a strong foundation in cultural humility, professionalism, and crisis response, the Program Counselor responds to the diverse and complex needs of shelter guests with empathy and expertise.

Key Responsibilities

• Shelter Operations: Ensure a safe and welcoming shelter environment by responding to guest needs, de-escalating conflicts, and upholding program policies.
• Engagement & Trust-Building: Cultivate respectful and trusting relationships to support guests in their journey toward stability and housing.
• Resource Coordination: Connect guests to vital services including housing programs, street outreach, medical care, and other components of the social safety net.
• Equity & Inclusion: Foster an inclusive space through culturally responsive practices and sensitivity to each guest’s lived experience.
• Crisis Intervention: Respond to emergencies and challenging situations with effective problem-solving and trauma-informed approaches.

REQUIREMENTS

• Bachelor's in Human Services or related field, or High School Graduate with 4 years of job-related experience working with persons experiencing homelessness or behavioral health needs.
• May have lived in experience as a peer.
• Must have or gain Certification as a Peer Specialist.
• Act 33/34/73 clearances.
• Pre-employment Drug Test.

SCHEDULE

Full Time 37.5 hours a week Sunday - Thursday 7am-3pm

GREAT BENEFIT PACKAGE

(Benefits start Day 1 of employment)

• 403B with employer match
• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• Life Insurance
• Paid Holiday Days
• Plus more

ABOUT PITTSBURGH MERCY

We're a community-based health and human services organization using person-centered care to treat our area's most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help - and hope - to people who are experiencing: Mental illness and substance abuse Physical health needs Intellectual disabilities Traumatic events or circumstances, including homelessness + abuse

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.