Shelter Relief Coordinator – Crisis Care & Housing Support

Volunteers of America Colorado; Denver (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Tuition Assistance

401k Plan

Health Insurance

Dental Vision

Life Insurance

EAP/Wellness Program

Employee Discount

Job summary

Volunteers of America Colorado is seeking a Residential Relief staff member to provide as-needed coverage for the Residential, Youth and Emergency Services programs. This role oversees facility management during shifts, supports housing stability and safety, and helps maintain clean, secure spaces for participants.

Responsibilities include documenting interactions, understanding program requirements, coordinating with staff, mentoring volunteers, and adhering to ethics and confidentiality.

Qualifications

• Associates degree in a related area or the equivalent experience in human services.
• One-year direct human service experience (on top of degree or human services experience equivalency).
• Good organizational and planning skills; works well as part of a team and independently.
• Complete program credentialing process, to include criminal and civil background checks within 30 days of hire and fingerprinting.
• Willing to obtain first aid, automated external defibrillator (AED) and cardiopulmonary resuscitation certifications and Narcan utilization training.

Responsibilities

• Ensures that the program participants’ voices are heard, and when appropriate the participants ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices.
• Demonstrates knowledge of participant-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Coordinates with the entire team to deliver services most appropriate to meet the needs of the participants.
• Clearly documents all participant interactions along with required eligibility and demographic information. Can develop specialized knowledge related to service delivery database systems within the organization including Service Point and HMIS.
• Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
• Maintains physical and emotional safety of all program participants in the facility. Manages the milieu and addresses any program participant conflicts immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Oversees and participates in general program facility maintenance such as assisting in cooking, cleaning, supplying linen and personal items, conducting building walk-throughs, enforcing rules, checking chore completion, setting and checking alarms, etc.
• Assists in the training and supervision of volunteers during shifts worked. Ensures proper volunteer tracking documentation and indemnity forms are completed.
• Maintains regular front desk duties that include but are not limited to answering phone calls, taking messages, implementing participant intakes, accepting donations, handling mail, handing out bus pass and/or bus tickets, if applicable to the program.
• Attends quarterly Residential Relief team meetings.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training staff members assigned to the shift being covered.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

Skills

Communication skills

Organizational skills

Teamwork

Interpersonal skills

Education

Associates degree or related human services experience

Tools

Service Point

HMIS

Job description

Volunteers of America Colorado is seeking a Residential Relief staff member to provide as-needed coverage for the Residential, Youth and Emergency Services programs. This role oversees facility management during shifts, supports housing stability and safety, and helps maintain clean, secure spaces for participants.

Responsibilities include documenting interactions, understanding program requirements, coordinating with staff, mentoring volunteers, and adhering to ethics and confidentiality.